Cloud Engineer - Harness CI/CD Platform Support

We are seeking an experienced professional to administer, support, and maintain the enterprise Harness CI/CD platform, ensuring high availability, reliability, and performance. Role Summary As a Cloud Engineer, your primary responsibility will be to support, maintain, and continuously improve the enterprise Harness CI/CD platform. You will assist application teams in designing, implementing, and troubleshooting CI/CD pipelines while ensuring platform stability, security, compliance, and an exceptional developer experience. You will act as a subject matter expert for Harness, helping teams adEligible to work standardized deployment practices and providing operational support for pipeline execution, platform capabilities, integrations, and governance., * Administer, support, and maintain the enterprise Harness CI/CD platform.

• Provide day-to-day support for application teams utilizing Harness pipelines, including troubleshooting build, deployment, configuration, and integration issues.
• Develop, maintain, and enhance standardized Harness pipeline templates and reusable components.
• Partner with development teams to onboard applications and services to Harness, providing technical guidance, best practices, and hands-on support.
• Troubleshoot and resolve pipeline failures, deployment issues, and platform-related incidents.
• Conduct root cause analysis and implement preventive improvements.
• Collaborate with security, compliance, and DevOps stakeholders to incorporate required controls, approvals, and auditability into CI/CD workflows.
• Support integrations between Harness and enterprise tools including source control systems, artifact repositories, testing platforms, security scanning tools, ITSM solutions, and monitoring platforms.
• Monitor platform health, pipeline execution trends, and operational metrics to identify Eligible to workimization opportunities.
• Create and maintain technical documentation, knowledge articles, runbooks, and onboarding materials.
• Communicate platform updates, enhancement opportunities, known issues, and best practices to development teams and stakeholders.
• Participate in platform governance activities, ensuring adherence to established standards, security requirements, and deployment processes.
• Assist in evaluating new Harness capabilities and features, recommending improvements that enhance developer productivity and platform efficiency.
• Serve as a technical liaison between application teams and platform engineering.
• Contribute to continuous improvement initiatives focused on automation, operational excellence, developer experience, and CI/CD maturity.

• Enterprise Harness CI/CD platform administration and support.
• Strong understanding of Software Delivery Lifecycle (SDLC) and DevOps practices.
• Experience troubleshooting pipeline, deployment, configuration, and integration issues.
• Experience developing and maintaining Harness pipeline templates and reusable components.
• Experience onboarding applications and services to Harness.
• Knowledge of CI/CD integrations with source control, artifact repositories, testing, security, ITSM, and monitoring tools.
• Experience with platform monitoring, governance, security, and compliance requirements.
• Strong troubleshooting and root cause analysis skills.

Preferred Qualifications

• Experience supporting enterprise CI/CD platforms, preferably Harness.
• Strong understanding of SDLC and DevOps practices.
• Experience troubleshooting pipeline, deployment, and integration issues.