Help Desk Specialist

Provide first-level (Tier 1) technical and business application support to users via tickets, phone, email, and other channels.

• Troubleshoot and resolve Tier 1 and Tier 2 incidents and service requests.
• Offer frontline support for Microsoft Dynamics 365 and additional business applications.
• Manage user accounts, application access, permissions, password resets, and account unlocks.
• Document all incidents, troubleshooting steps, resolutions, and escalations in the ticketing system.
• Triage issues related to applications, infrastructure, data, security, and business processes.
• Assist with application changes, migrations, upgrades, and technology transitions.
• Create and maintain documentation such as knowledge base articles, SOPs, FAQs, user guides, and training materials.
• Conduct end-user training individually or in groups as required., We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal user…

Position requires onsite work in Phoenix, AZ, with a minimum of 2 years of recent Tier 1 help desk experience.

• High School Diploma or GED required; Associate’s degree or relevant certifications preferred.
• U.S. Citizens only.