Help Desk Specialist

I have a Help Desk Specialist opportunity supporting the Human Services Department’s Microsoft Dynamics 365 environment., * Serve as the first point of contact for end-user technical and application support requests.

• Troubleshoot and resolve Tier 1 and Tier 2 help desk issues.
• Support Microsoft Dynamics 365 users and related business applications.
• Handle password resets, account unlocks, permissions, and access requests.
• Document and track incidents within the ticketing system.
• Escalate infrastructure, application, security, and business process issues as needed.
• Assist with system upgrades, migrations, and user training.

• At least 2 years of recent Tier 1 Help Desk experience
• Experience supporting users via phone, ticketing systems, and email
• Experience with user account management, password resets, and access support
• Strong customer service and troubleshooting skills

Preferred Qualifications:

• Microsoft Dynamics 365 experience
• ServiceNow or similar ticketing system experience
• CompTIA A+, HDI, or Microsoft certifications
• Associate’s degree or higher in IT, Computer Science, or related field

Additional Requirements:

• Valid Arizona driver’s license upon hire
• Ability to obtain an Arizona DPS Level 1 Fingerprint Clearance Card
• No U.S. citizenship requirement is listed for this role

• Location: Phoenix, AZ (2233 W Dunlap Ave.)
• Schedule: Monday-Friday, 8:00 AM-4:30 PM
• Work Arrangement: Hybrid
• Required onsite every Tuesday and Wednesday
• Additional onsite days may be required based on business needs
• Duration: Initial contract through February 2027 (approximately 4 months)
• Pay Rate: $27-$30/hr, dependent on experience
• Potential for Extension: There may be an opportunity for extension based on business needs and department funding.