nSystem Support Specialist

• Bachelor’s degree in Computer Science or a related field.\n
• 8+ years of Information Technology (IT) support experience.\n
• Strong professional written and verbal communication skills.\n
• Experience supporting current versions of the Windows operating system.\n
• Experience working with current versions of macOS.\n, * Knowledge of and experience with the NASA desktop computing environment and software suite.\n
• Experience using ServiceNow to manage incidents and service requests.\n

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• Deliver new services to customers, including mobile, print, and computer services.\n
• Troubleshoot and resolve assigned customer issues.\n
• Interact daily with NASA customers to provide consultation and guidance on NEST services.\n
• Perform initial problem identification and troubleshooting of system issues, serving as a primary point of contact for NASA customers.\n
• Provide system support and guidance to assist customers with adjusting or obtaining services.\n
• Assist end users with hardware and software requests.\n