Systems Analyst 1

Job Summary: Systems Analyst 1 - CMDB Specialist (Austin, TX - Onsite), Join a dynamic IT team in Austin as a Systems Analyst 1 focused on Configuration Management Database (CMDB) operations. This contract opportunity is ideal for detail-oriented professionals seeking hands-on experience with ServiceNow, ITSM processes, and IT asset management. You will play a critical part in ensuring the integrity and performance of the CMDB, empowering broader IT operations and advancing your career in an innovative and collaborative environment., Oversee and deliver CMDB support services in alignment with Service Level Agreements (SLA)

• Execute day-to-day administration, maintenance, and health checks of the CMDB, including ServiceNow Discovery and data cleanup
• Manage and report on the CMDB Health Dashboard to ensure optimal performance and data reliability
• Develop, maintain, and troubleshoot custom and out-of-the-box integrations
• Review and analyze incident resolutions, change dispositions, and service outages related to CMS issues
• Guarantee CMDB data availability and accuracy to support ITSM processes such as Change, Incident, and Problem Management

Minimum 3 years’ experience in IT Configuration Management Health and Data Management

• 3 years’ hands-on experience with CMDB operations
• Proven communication skills (written and verbal) for technical and business audiences
• 2 years’ experience with IT Asset Management and Common Service Data Model (CSDM)
• 2 years’ exposure to IT Service Management and ITIL practices
• At least 1 year of ServiceNow Discovery and IT Operations Management experience
• Familiarity with CMDB CSDM, CI relationships, Ownership Process, Asset Lifecycle, and Transform Maps
• Relevant certifications: CMDB Analysis, Reporting, PA, CSA, Discovery

[Preferred Skills]

• 3+ years’ experience in IT Service Management, ITIL practices
• 2 years’ demonstrated attention to detail
• Understanding of vendor, contract, and software license data relationships within CMDB
• ITIL Foundations or Practitioner Certification, CMDB Health Dashboard

Onsite role in a collaborative, technology-driven team

• Gain in-depth exposure to ServiceNow and CMDB best practices
• Expand your expertise in ITSM and IT Operations Management
• Opportunity to work on high-impact projects supporting enterprise IT environments