Technology Infrastructure Specialist

The Technology Infrastructure Specialist assists the Director of Technology Services & Solutions in the installation, maintenance, and support of the College’s technology infrastructure. This position performs specialized technical work involving structured cabling, low-voltage systems, network infrastructure, wireless connectivity, telecommunications equipment, and electronic security systems. The Technology Infrastructure Specialist helps ensure the reliable operation, security, and availability of technology services that support instructional, administrative, and campus operations., * Installs, terminates, tests, labels, and documents CAT5/CAT6, fiber optic, and other structured cabling systems in accordance with industry standards and College requirements.

• Installs, maintains, and repairs low-voltage infrastructure, including network cabling, patch panels, telecommunications equipment, equipment racks, cable management systems, and telecommunications closets.
• Assists with the installation, configuration, maintenance, troubleshooting, and preventive inspection of campus security systems and related infrastructure, including surveillance cameras, access control systems, card readers, door hardware, and other security technologies, to ensure reliable operation and minimize service disruptions.
• Performs cable terminations, punch-downs, splicing, and connectivity testing to ensure proper network performance.
• Assists with technology infrastructure upgrades, equipment deployments, network expansions, and technology-related construction, renovation, and facility improvement projects.
• Troubleshoots and resolves infrastructure-related connectivity, cabling, wireless, telecommunications, and hardware issues.
• Maintains accurate documentation of network infrastructure, cable layouts, and technology assets.
• Collaborates with the Director of Technology Services & Solutions to ensure reliable operation, security, maintenance, and continuous improvement of campus technology infrastructure and services.
• Assists with the installation, maintenance, and support of network switches, wireless access points, and other infrastructure equipment supporting campus operations.
• Monitors and maintains telecommunications rooms, network cabinets, and infrastructure equipment to ensure proper organization, functionality, and environmental conditions.
• Provides technical support and customer service to faculty, staff, and vendors regarding infrastructure-related installations, repairs, and service requests.
• Maintains compliance with applicable safety standards, building codes, manufacturer specifications, and College technology policies and procedures.
• Stays current on emerging infrastructure technologies, industry best practices, and security trends to support continuous improvement of campus technology services.
• Performs other related duties as assigned.

Required: Bachelor degree in Information Technology, Computer Networking, Electronics Technology, Telecommunications, Computer Science, or a related field; with three (3) years of experience in structured cabling, telecommunications, network infrastructure, low-voltage systems, electronic security systems, or a related technology support environment. Ability to install, maintain, troubleshoot, and document technology infrastructure and interpret technical plans, diagrams, and documentation. Equivalency: Relevant industry certifications and/or demonstrated professional experience in structured cabling, telecommunications, network infrastructure, low-voltage systems, electronic security systems, fiber optics, or related technology environments may substitute for formal education requirements. Any equivalent combination of education, training, and/or experience as approved by the Human Resources Department., * Ability to install, terminate, test, and troubleshoot structured cabling systems using cable testing equipment, diagnostic tools, and infrastructure documentation.

• Ability to read and interpret technical diagrams, floor plans, and other technical documentation while maintaining accurate records and documentation.
• Ability to perform physical installation tasks requiring lifting, climbing, bending, and working in confined spaces.
• Knowledge of structured cabling standards, installation practices, testing procedures, low-voltage infrastructure systems, and telecommunications equipment.
• Knowledge of networking and electronic security systems, including Ethernet connectivity, switches, patch panels, network components, surveillance systems, and access control technologies.
• Knowledge of technology infrastructure documentation, asset management practices, and applicable safety standards and procedures related to technology installations.
• Skill in providing effective customer service and communicating technical information to faculty, staff, vendors, and other stakeholders.
• Ability to prioritize and complete multiple infrastructure projects and service requests while meeting deadlines.
• Ability to work independently and collaboratively in cross-functional teams.

Work Environment and Physical Demand:

• Work is performed in offices, classrooms, technology rooms, construction areas, and outdoor environments

• Occasional bending, stooping, kneeling, reaching, working in confined spaces, and climbing ladders

• May be exposed to dust, electrical components, and construction-related conditions and must adhere to established safety procedures and use required protective equipment

• Lifting, carrying, and moving technology equipment, tools, and materials

• Use of computer and video display terminal for extended periods
• Manual dexterity and fine motor skills
• Ability to communicate information orally and in writing
• Ability to receive and interpret written and verbal instructions
• May require flexible scheduling to support technology infrastructure needs, emergencies, or system deployments

Performing the essential functions of this position requires the use of a computer throughout most of the workday, the ability to navigate a typical office environment, significant amounts of interpersonal interaction including oral and written communication, and the ability to keep track of multiple tasks, projects, deadlines, information sources, and business processes. This job description is intended to be generic in nature and describe the essential functions of the job. It is not an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position.

Salary: $66,335 - $72,969 Background: Located in Carlsbad, New Mexico, Southeast New Mexico College (SENMC) is a newly independent public community college accredited by the Higher Learning Commission. A proud Hispanic Serving Institution, it awards certificates and associate degrees that serve the needs of its region and prepare students to transfer to programs at other colleges or universities. SENMC offers Early College and Dual Credit programs in collaboration with local high schools. Southeast New Mexico College enjoys the strong support of its community, and has been awarded several grants, which include $11.7 million from the U.S. Department of Energy and several multimillion-dollar grants from the U.S. Department of Education for student support. The college’s diverse employee pool includes 38 full-time faculty, 48 adjunct faculty, and 112 staff members. SENMC offers a generous benefits package which includes medical, dental, retirement, and college tuition reimbursement. More information on SENMC can be obtained from its website at ., We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave. Part-time employees who work an average of 30 hours per week over the course of a year, receive benefits on a pro-rated basis.