First Line IT Support Technician

• Take support calls and respond to emails
• Assist users with common IT issues
• Log and manage support tickets
• Provide excellent customer service
• Reset passwords and administer accounts
• Support Microsoft 365 applications
• Troubleshoot PCs, laptops, and printers
• Assist with device setup and configuration
• Escalate complex issues to senior engineers
• Update support records
• Maintain customer documentation
• Follow service procedures and SLAs

Technologies:

• Support
• Microsoft 365
• Office 365

• A positive attitude
• Strong communication skills
• Reliability and professionalism
• A desire to learn
• Good organisation and time management
• Confidence speaking with customers
• Extensive technical experience is not required