IT Operator

• Provide support to the daily operations.
• Ensure systems run smoothly, report and fix problems.
• Deal with user requests and provide first level of services in Help-desk.
• Produce daily reports, confirmations and statements to users.
• Responsible for 1st line support verbally and via ticketing system, communicate with users for updates and progress of the support ticket.
• Perform routine IT operational tasks across both early and late shift schedules.
• Assemble and configure PC workstations and provide end-user support by diagnosing and resolving helpdesk tickets.
• Involve in system infrastructure maintenance, configuring and updating.
• Identify and escalate infrastructure issues from reports.

IT Operator - What You’ll be Doing:

Process

• T24 and satellite systems maintenance, user support.
• IT Infrastructure, Data Warehouse.

People

• Effectively liaise with staff from IT and other departments
• Communicate with vendors and contractors

Compliance & Risk Management

• Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity.
• Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work.

The Skills You’ll Need: Fluent in Cantonese or Mandarin, IT operations related experience., * speak fluent Cantonese or Mandarin

• have IT related working experience
• are happy to accept shift work, * Qualification requirement: BSc in Computer Science
• Able to act swiftly to urgent situations, such as power cut and system failure
• Able to work alone as well as part of team
• Good knowledge of Microsoft products
• Good problem solving skills
• Good organisational skill
• Good communication skills
• Maintaining and configuring Microsoft servers
• Maintaining and configuring Linux servers
• Basic programming and scripting skills

Morning shift - 8:30am to 4:30pm (80% in the office per month)

Normal shift - 9.00am to 5.00pm (80% in the office per month)

Night shift - 2:30pm to 10:30pm (WFH for the whole week)