Operations & Data Coordinator

• 25-27 days holiday + public holidays (and a day off for your birthday!)
• Private healthcare
• Monthly team socials with a generous budget
• Employee Assistance Programme
• Electric Vehicle Scheme / Ride to Work Scheme
• Free on-site parking + complimentary fruit, snacks, and drinks
• Payroll giving scheme to support your favourite charities

What You Will Be Doing

• Ensuring smooth day-to-day operations while meeting tight deadlines and service levels.
• Solving issues with speed and professionalism to keep customers happy.
• Producing insightful service performance reports and sharing them with key stakeholders.
• Testing new IT functionalities and ensuring accurate billing processes.
• Monitoring and maintaining industry data to ensure integrity and smooth operations.
• Collaborating with clients and resolving billing challenges effectively.

This role requires high attention to detail and is ideally suited to an individual with utility sector experience that is process driven, customer focused, numerate and articulate with proactive time management skills. The successful candidate will be working as part of a dynamic team alongside and supported by highly skilled sector experts.

• At least 3 years of experience in an analytical or process-driven role (utilities experience is a big plus).
• Well organised with a methodical approach to work and excellent time management skills.
• Excellent analytical skills with the ability to quantify and manipulate data and identify anomalies.
• Ability to assimilate information quickly and accurately.
• A customer-focused communicator with exceptional problem-solving skills.
• Confident working with data and skilled in Microsoft Office Word and Excel.
• A quick learner with a passion for teamwork and adaptability to change.

Are you ready to take your career to the next level with a company that truly values its people? Our client, a leader in IT software and business services for the utilities and pharmaceutical industries, is on the lookout for a talented Operations and Data Coordinator to join their thriving team in Redhill.

Why You Will Love This Role

Step into the Energy Operations Team and embrace a role packed with variety, challenges, and opportunities to make an impact. From managing energy supplier communications to ensuring seamless billing processes, you’ll be at the forefront of client satisfaction.