Senior IT Support Analyst

We’re looking for an experienced 3rd Line Support Specialist to join a fast-growing MSP in Reading, delivering high-quality technical support and project work across a diverse external client base. This role suits someone who thrives in a multi-customer environment, enjoys solving complex issues, and can take ownership of advanced Microsoft cloud and infrastructure challenges.

Acting as the senior escalation point for Windows Server, Azure, Office 365 and modern workplace technologies

Troubleshooting complex incidents across on-prem and cloud environments

Delivering hands-on project work including migrations, upgrades, deployments and security improvements

Supporting external clients across varied industries, both remotely and onsite (3 days per week)

Managing Azure resources, identity, networking, security and monitoring

Administering Windows Server, AD, Group Policy, DNS, DHCP

Producing documentation, technical guidance and best-practice recommendations

Working closely with 2nd Line engineers to mentor, support and improve service delivery

Strong 3rd Line experience within an MSP or multi-tenant environment

Deep knowledge of Windows Server, Azure, Office 365 and Intune

Excellent troubleshooting and root-cause analysis skills

Experience with Azure AD, identity, conditional access and cloud security

Solid understanding of networking fundamentals (VPN, firewalls, switching)

Ability to work independently on client sites and communicate clearly with stakeholders

Hybrid working - 3 days onsite in Reading, 2 days remote

Exposure to varied technologies and complex environments

Clear progression into project engineering or cloud specialism

Competitive salary and training support