Service Desk Coordinator

As a Service Desk Coordinator, your duties will include:

• Acting as a key point of contact for customers and providing regular updates

• Booking engineers onto customer jobs and appointments
• Checking engineers’ schedules and locations to ensure jobs are coordinated effectively
• Liaising with customers to arrange services and appointments
• Keeping customers informed of engineer attendance and job progress
• Keeping invoices and costings up to date
• Completing accurate data entry
• Providing general office and service desk support to the wider team
• Assisting with any other duties as required

This is a fantastic opportunity for someone with strong customer service, coordination and organisational skills who enjoys working in a busy environment and is looking for a long-term opportunity with the potential to become permanent., * Previous experience in a customer service, coordination or office-based role is desirable

• Must be confident and comfortable speaking to customers over the telephone
• Excellent verbal and written communication skills
• Strong customer service skills and a professional telephone manner
• Strong organisational skills and excellent attention to detail
• Confident using computer systems and Microsoft Office
• Able to manage multiple tasks and prioritise effectively
• Comfortable working in a busy, fast-paced environment
• Reliable, organised and proactive
• Flexibility with start times is essential

• Start time between 7:30am and 8:30am, depending on business requirements
• Finish time: 5:00pm
• £12.71 per hour
• Temporary to permanent opportunity