INFORMATION TECHNOLOGY SPECIALIST I

Under the direction of the Information Technology Supervisor II (IT Sup II), the Information Technology Specialist I (IT Spec I) will serve as a technical specialist within the Security, Triage, Response, Infrastructure, Knowledge, and Engineering (STRIKE) team. The incumbent will perform advanced technical work, to on-board and support enterprise infrastructure stability, security, and operational efficiency across the California Department of Corrections and Rehabilitation (CDCR). The IT Spec I will act as part of a strike team to investigate and resolve issues in deployed systems, collaborate with operations and development teams to implement approved fixes, and ensure resolution is confirmed with customers. Responsibilities include initial triage for new system requests and major changes, coordinating subject matter experts for issue resolution, and promoting DevOps best practices such as automation, continuous integration, and monitoring. The position will also manage and maintain system documentation, including System Security Plans, Technology Recovery Plans (TRPs), and infrastructure-related artifacts (e.g., firewall change requests, diagrams, and governance records). The incumbent will serve as a documentation librarian for service-related materials across EIS units, ensuring standardization and centralized access. Additional duties include governance of fiber optics, Main Distribution Frame (MDF) and Intermediate Distribution Frame (IDF), infrastructure boards, and supporting security and compliance requirements based on federal, state, and agency guidelines. This position requires strong technical expertise, problem-solving skills, and the ability to work collaboratively across multiple teams to ensure availability, confidentiality, and integrity of CDCR systems and information. Telework capability is required, with occasional on-site work or visits to correctional institutions as needed.

The California Department of Corrections Rehabilitation (CDCR) Headquarters has implemented a new automated system to streamline the hiring process. The Human Resources Technology System (HRTS) is an intuitive, user-friendly system that provides the applicant access to real-time updates throughout the hiring process. HRTS will require new candidates to set up an account, which allows them to track their application’s progress. Through their account portal, candidates will also be able to provide any additional information needed in the hiring process, including setting up interviews as needed. After the final filing date, applicants will receive an email from DoNotReply@cdcr.ns2cloud.com or DoNotReply@CDCR (depending on the email provider), with direction on creating and/or accessing their account., We enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs.

Mission To facilitate the successful reintegration of the individuals in our care back to their communities equipped with the tools to be drug-free, healthy, and employable members of society by providing education, treatment, rehabilitative, and restorative justice programs, all in a safe and humane environment.

Commitment The California Department of Corrections and Rehabilitation (CDCR) and the California Correctional Health Care Services (CCHCS) are committed to transforming the correctional landscape to create safer, more professional, and more fulfilling environments for our employees, the incarcerated population, and those supervised in our communities. Through systemwide improvements grounded in proven and emerging practices, we aim to strengthen rehabilitation, enhance workplace satisfaction, and support successful reentry into the community through our institutions, parole, and community partnerships. Our shared mission is to promote safety, wellness, and human dignity while fostering positive change for all those who live and work within our institutions and communities.

CDCR and CCHCS are committed to building an inclusive respectful workplace. We are determined to attract and hire candidates from all communities and empower employees from a variety of backgrounds, perspectives, and personal experiences. We are proud to foster inclusion and drive collaborative efforts at all levels of the Department.

Candidates new to CDCR/CCHCS are required to submit to a background investigation process utilizing Live Scan Fingerprinting, as well as a Tuberculosis test/evaluation prior to appointment, followed by department annual Tuberculosis testing/evaluation thereafter.

When submitting supporting documents, PDF file format is preferred., Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s)., In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Possess strong writing, analytical, and research skills with the ability to compose accurate, concise, and detailed written determinations and proposed decisions;

• Ability to learn advance troubleshooting of technology issues

• Possess the ability to communicate professionally and effectively, both verbally and in writing, including the ability to negotiate credibly and persuasively, with a variety of stakeholders;

• Demonstrate ability to handle multiple priorities simultaneously and effectively;

• Exercise good judgement, work well under pressure, and meet deadlines;

• Demonstrate strong organizational and time management skills in a fast paced environment; and

• Possess excellent interpersonal skills to deal effectively with difficult, sensitive, and confidential matters.

Working Knowledge and experience with:

• Microsoft Operating System environment and Office 365

• Configuring, managing, and troubleshooting various hardware, software, and mobile devices

• Enterprise client/server network environment including wireless technology

• Virtual Private Network and Virtual Desktop Infrastructure

• ServiceNow or other IT service management and ticketing tool
• Willingness to promote an inclusive workplace that empowers employees from a variety of backgrounds, perspectives, and personal experiences.

Join the California Department of Corrections and Rehabilitation’s (CDCR) Enterprise Information Services (EIS) team. EIS is a nationally recognized information technology organization that provides innovative technology solutions and enterprise IT services in support of CDCR’s mission. Our team leverages technology to enhance security, safety, rehabilitation, and operational efficiency while fostering a collaborative environment that supports professional growth, innovation, and career development.

Founded in 1885, the California Department of Corrections and Rehabilitation (CDCR) is one of the nation’s largest and most diverse correctional departments in the country. We are dedicated to enhancing public safety through the safe and secure incarceration of individuals in our care, by providing effective parole supervision, and implementing rehabilitative strategies for their successful reintegration into our communities.