Bi-Lingual Medical Assistant

This fully remote TelehealthMedical Assistant position offers certified medical assistants the opportunity to support patients in a high-volume virtual care environment. You will guide patients in using their telehealth kits, collect and document vital signs accurately, and provide compassionate, customer-focused support over the phone. The role requires strong clinical judgment, excellent communication skills, and the ability to work independently while maintaining strict HIPAA privacy standards., * Assist patients remotely with the use of their telehealth kits, providing clear instructions and guidance to ensure accurate use.

• Handle a high volume of inbound calls while delivering exceptional customer service and maintaining a professional, empathetic tone.
• Collect, review, and accurately document patients vital signs in electronic health records (EHR) systems.
• Apply strong clinical judgment to identify and escalate out-of-range vital signs or concerning patient conditions according to established protocols.
• Use telehealth platforms and tools to support patient care and communicate effectively with patients and care teams.
• Perform phone triage by assessing patient concerns, asking appropriate questions, and directing patients to the appropriate next steps as needed.
• Utilize Athena or other EHR systems to enter, update, and maintain accurate patient records and documentation.
• Protect patient confidentiality at all times by following HIPAA guidelines and working only from a private, enclosed workspace.
• Manage time effectively to meet productivity expectations in a high-volume remote environment.
• Troubleshoot basic technical issues with telehealth platforms or patient equipment and provide clear guidance to patients.
• Collaborate with telehealth team members and follow established workflows, policies, and procedures.
• Participate in required training, including initial training sessions conducted during specified daytime hours in Eastern Time., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Bi-Lingual Medical Assistant Actalent

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Headsets Visionary Leadership Innovation Compassion Telehealth Vital Signs Communication Inbound Calls Virtual Teams NHA Certified Medical Privacy Medical Records Time Management Problem Solving Customer Service Spanish Language Telephone Triage Technical Issues Medical Assistance Workflow Management Clinical Experience Electronic Medical Record Engineering Design Process Certified Medical Assistant (CMA) American Medical Technologists (AMT) Certification Health Insurance Portability And Accountability Act (HIPAA) Compliance, * Active Certified Medical Assistant (CMA) certification from AAMA, AMT, NHA, or NCCT.

• Minimum of 3 years of RECENT experience working as a Certified Medical Assistant.
• Strong clinical experience with the ability to recognize and act on out-of-range vital signs.
• Experience with Athena or similar EHR systems.
• Demonstrated ability to provide high-quality customer service and communicate effectively and empathetically with patients.
• Strong phone-based patient care and phone triage skills.
• Ability to work independently and manage time effectively in a remote work environment.
• Excellent problem-solving skills and attention to detail.
• Tech-savvy with the ability to work confidently with computers and digital tools.
• Reliable high-speed internet connection suitable for telehealth work.
• Ability to maintain HIPAA compliance by working from a private, enclosed workspace.
• Availability to work Monday through Friday on an assigned shift aligned to Eastern Time.

Additional Skills & Qualifications

• Previous experience in a telehealth or remote healthcare setting is preferred.
• Bilingual fluency in Spanish is preferred but not required.
• Experience in high-volume call environments or customer service roles.
• Comfort working in a structured, metrics-driven environment with defined workflows., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

This role is 100% remote, allowing certified medical assistants to work from any location within the United States while operating on Eastern Time. The schedule is Monday through Friday with no weekend or holiday work, and standard shifts run from 8:00 a.m. to 4:30 p.m. EST or 11:30 a.m. to 8:00 p.m. EST.

During the first week, you must be available between 9:00 a.m. and 5:30 p.m. EST for training. You will work in a high-volume telehealth environment, supporting a large virtual team of CMAs across multiple shifts. A private, enclosed home office with a door is required to ensure HIPAA-compliant privacy; working from public or shared spaces such as coffee shops or libraries is not permitted. You will use telehealth platforms, computers, headsets, and EHR systems such as Athena throughout the day. The position is structured as a contract role, offering valuable exposure to telehealth and remote care workflows in a fully virtual clinical setting. Job Type & Location

This is a Contract position based out of Tampa, FL. Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.