Application Management Advisor - REMOTE

The role is considered a subject matter expert in terms of application security and entails providing analysis, functional support, and maintenance of application security, access, and provisioning. Responsibilities include troubleshooting and analyzing complex application security issues, maintaining user accounts and permissions, and ensuring compliance with security policies and industry regulations. The position requires developing and maintaining user client relationships, conducting application security audits, and documenting issue resolution. Additionally, the role supports testing of application security configurations and assists in process improvements. The individual will serve as an escalation resource and mentor for less experienced security administrators.

• 7+ years of experience supporting warehouse, distribution, ERP, or supply-chain applications.
• 4+ years of hands-on Tecsys Elite experience, or comparable enterprise WMS / Distribution ERP support experience with demonstrated ability to ramp quickly on Tecsys.
• Strong understanding of warehouse and distribution operations, including inbound, fulfillment, inventory accuracy, cycle counting, order management, procurement, returns, and enterprise handoffs.
• Strong troubleshooting skills across application configuration, transactions, master data, integrations, reports, users/roles, devices, and operational workflows.
• Working knowledge of integrations, including APIs/web services, SFTP/FTP, EDI, batch jobs, file-based interfaces, and interface monitoring.
• Ability to read, write, and troubleshoot SQL queries for issue investigation, data validation, reconciliation, and support analysis where access is permitted.
• Experience with incident, problem, change, release management, vendor support escalation, defect analysis, and patch validation.
• Familiarity with ServiceNow, Jira, or similar ITSM/support-ticketing platforms.
• Strong communication skills with the ability to explain complex system issues to warehouse users, business leaders, IT teams, and vendors., * Direct hands-on experience supporting Tecsys Elite WMS and Elite Distribution ERP in production environments.
• Experience with Tecsys Itopia low-code capabilities and additional Tecsys modules such as TMS, Delivery Management, TecsysIQ/analytics, or Order Management where deployed.
• Working knowledge of relational databases, Oracle, Linux/Unix, Windows servers, scripting, job scheduling, monitoring tools, or cloud/SaaS operations.
• Experience supporting upgrades, enhancement releases, go-lives, cutovers, and hypercare periods.

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.