Change Management Sr. Lead

• Establish the Change Management function within GET Onboard Product Ops - defining the methodology, standards, templates, governance model, and success metrics that will govern how change is managed across all technology programs
• Build the practice to serve both GET and Business Operations without bias - the frameworks, stakeholder models, and intake processes must work equally for technology-initiated change and operationally-driven technology requests
• Create repeatable playbooks that scale: change readiness assessments, stakeholder impact analyses, communication plans, training frameworks, adoption measurement models, and reinforcement strategies
• Hire and develop change management professionals as the function grows - building a bench that can support the volume and complexity of programs on the roadmap
• Own the end-to-end change management strategy for major GET technology programs - from early stakeholder assessment through adoption measurement post-launch
• Engage at the program level before technology decisions are locked - the operational impact of a product choice is as relevant to this role as its technical merit
• Assess organizational readiness across shoreside and shipboard populations; surface adoption risks and change implications early enough to influence program design, not just deployment planning
• Build mitigation plans for resistance, knowledge gaps, process conflicts, and capability gaps - and drive those plans to resolution
• Partner with Platform Engineering, Product Management, Software Engineering, and the New Construction team to embed change management into the delivery model - not appended at the end

• 8+ years of change management experience supporting large-scale business and technology transformations - not program coordination, but genuine change strategy and execution
• Demonstrated experience leading change for enterprise technology implementations, digital transformations, or operational modernization at scale
• experience managing complex stakeholder environments across multiple business functions and geographies
• Experience building or scaling a change management capability or practice from early stage - not just operating within an established one

PREFERRED SKILLS / EXPERIENCE

• Experience in hospitality, cruise, logistics, retail, or other operationally intensive industries with large frontline populations is a strong advantage

PREFERRED EDUCATION

• Bachelor’s degree in Business, Organizational Development, Communications, Information Systems, Psychology, or a related field, or equivalent experience
• Master’s degree preferred

PREFERRED CERTIFICATIONS

• Prosci, CCMP, or equivalent change management certification

Infonet Consulting Group is an Information Technology staffing firm based in South Florida with a passion to serve employers and job seekers.