Help Desk

Description We are looking for a Help Desk specialist to provide day-to-day technical support in a Windows-based environment for a small user group in Illinois. This contract-to-permanent opportunity is ideal for someone who enjoys hands-on desktop support, laptop setup, and resolving everyday IT issues with a responsive, customer-focused approach. The role supports approximately 12 end users and requires someone who can keep systems running smoothly while delivering dependable assistance across common hardware and software needs.

Responsibilities:

• Provide front-line technical assistance for end users by diagnosing and resolving routine hardware, software, and system issues in a Windows environment.

• Prepare, configure, and deploy laptops so employees have properly functioning equipment for daily use.

• Manage and respond to service desk requests, ensuring support tickets are tracked, updated, and completed in a timely manner.

• Support Microsoft Windows 10 systems by addressing performance concerns, user access issues, and general desktop problems.

• Assist with basic Active Directory tasks such as user account support, password resets, and access-related troubleshooting.

• Deliver well-rounded desktop support for a small group of approximately 12 users, offering both remote and hands-on assistance as needed.

• Troubleshoot common technical problems methodically and escalate more complex issues when necessary.

• Maintain a reliable support experience by communicating clearly with users and documenting issue resolution steps. Requirements * Exposure to or working knowledge of Active Directory in a support capacity.

• Familiarity with Microsoft Windows 10 and general Microsoft Windows desktop environments.

• Ability to perform basic troubleshooting for hardware, software, and user access issues.

• Experience working with service desk tickets or similar issue-tracking systems.

• Strong communication skills with a user-focused approach to technical support.

• Willingness to provide hands-on laptop setup and day-to-day desktop assistance.

• Ability to manage support needs for a small office environment in an organized manner. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.