Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Phoenix, Arizona. This Long-term Contract position focuses on resolving day-to-day hardware, software, and access issues while delivering a positive support experience. The ideal candidate is comfortable working with Microsoft Windows environments, managing service requests, and assisting employees with timely troubleshooting and account support.

Responsibilities:

• Provide front-line technical assistance for desktop, laptop, and peripheral issues affecting end users.

• Diagnose and resolve problems related to Microsoft Windows operating systems, including Windows 10 environments.

• Handle incoming service desk tickets, prioritize requests, and document resolutions clearly and accurately.

• Support user account administration tasks such as access updates, password assistance, and directory-related requests within Active Directory.

• Investigate basic software and hardware malfunctions and escalate more complex incidents when needed.

• Set up, configure, and maintain end-user devices to ensure reliable day-to-day operation.

• Communicate with users in a clear and attentive manner to gather issue details, explain solutions, and confirm problem resolution. Requirements * Experience providing help desk or desktop support in a detail-oriented IT environment.

• Working knowledge of Active Directory for user account and access support.

• Hands-on experience supporting Microsoft Windows, including Windows 10 systems.

• Ability to perform basic troubleshooting for hardware, software, and connectivity issues.

• Familiarity with managing and updating service desk tickets in a structured support process.

• Strong communication skills and a customer-focused approach to end-user support. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.