Forward Deployed Engineer

• 3+ years of software engineering, including customer-facing delivery as a forward-deployed, solutions, or implementation engineer \n

• Strong production coding skills in Python and SQL, and comfortable across backend and frontend \n

• Built and maintained third-party API integrations in production \n

• Led customer data migrations \n

• Customer-facing and technically exceptional. You’re equally comfortable in a stakeholder call and a stack trace \n

• Bias to unblock. When a customer is stuck, you own it until they’re not, whether the fix is in our code, their configuration, or a third-party integration, * Excellent communicator. You can explain a technical tradeoff to a non-technical customer and write a clear handoff for the product team

n \n

• Lead the technical side of enterprise deployments from kickoff through go-live \n

• Scope requirements and integrations directly with customer IT, operations, and executive stakeholders \n

• Build and harden integrations with ServiceTitan, Housecall Pro, Jobber, and other field service platforms against live customer data \n

• Write data migration and onboarding tooling that sets up hundreds of locations, users, and service areas at once \n

• Build custom workflows and reporting for enterprise accounts \n

• Support security reviews and vendor IT questionnaires during enterprise procurement \n

• Debug production issues in real customer data: auth, pagination, rate limits, and unreliable upstream systems \n

• Turn repeated customer work into shared tooling and core product with the product and engineering team \n

• Travel to customer sites as needed \n

\n

\n