Implementation Manager

About the Role: The Enterprise Implementation Manager will primarily support our remote implementation model. This role will also occasionally support our Enterprise Services Delivery model, which focuses on temporarily embedding Unite Us team members in the early stages of partnership with customers who have significant business impact to provide expedited delivery and early ROI. The Implementation Manager will work with key stakeholders, both internally and externally, to proactively assess customer workflows and system adoption and consult with the customer to celebrate successes. This role includes a willingness to travel occasionally for customer needs, proven experience in managing customer relationships, and an ability to proactively identify risks and respond appropriately to rapidly changing situations. Implementation Managers are strong collaborators and work across departments and teams to ensure a seamless delivery of our solutions. The Implementation Manager is a detail-oriented or execution-focused individual with strong project management, customer management, and communication skills. They must have the ability to think on their feet and demonstrate expertise in executing a best-in-class implementation process. This role requires a process- and solutions-oriented mindset with the ability to drive operational efficiencies and decrease time to value for our customers.

What You’ll Do:

• Lead small- to large-scale implementations from end-to-end, acting as both the project manager and the customer point of contact during the implementation, including leading customer meetings, conducting workflow assessments, planning and executing configurations, and overseeing go-live support
• Manage the successful delivery of all contracted solutions, ensuring cross-team dependencies are identified and completed in a timely manner, confirming that internal specialized teams have the information needed to complete assigned deliverables
• Manage and scope customer collateral needs such as training plans, client-specific workflow documentation, and marketing collateral
• Guide customers through project plan development and execution of a Coordinated Care Network
• Develop relationships with program or day-to-day stakeholders, community partners, service providers, and other stakeholders in the health and human services space to launch coordinated care networks
• Plan, manage, and monitor projects for customers with varying complexities
• Lead standard technical implementations, such as SAML SSO
• Maintain accuracy of all internal systems to warrant effective management of project pipeline and project resources, Remote or Hybrid United States Easy Apply 109K-166K Annually Mid level 109K-166K Annually Mid level Artificial Intelligence * Cloud * Computer Vision * Hardware * Internet of Things * Software Manage an enterprise implementation consulting team delivering complex, multi-site Samsara deployments involving hardware, software configuration, and API integrations. Coach team members, oversee KPIs and OKRs, manage executive stakeholder relationships and escalations, improve implementation processes through automation and data, partner with Sales, Support, Solutions Engineering, and Customer Success, and hire and develop a high-performing team. Top Skills: APIsGainsightHardware InstallationIotPsa ToolsSaaS Unite Us, Leads complex enterprise implementation engagements from discovery through delivery and transition. Translates customer requirements into solution designs, workflows, implementation plans, and technical recommendations; coordinates cross-functional teams, manages milestones and risks, facilitates governance, and supports customer onboarding and adoption. The role also develops implementation frameworks, transition plans, and knowledge-transfer materials while serving as a trusted advisor to executive stakeholders.

• Proven implementation and project management skills
• 3+ years of experience in a business, technology, consulting, public health, or social services environment
• Experience building strong relationships and delivering customer-centric solutions.
• Demonstrated ability to be consultative and manage multiple customers and projects at once. You show your resourcefulness by finding creative ways to execute, even when there’s not a predetermined path to follow.
• Excellent communication and presentation skills - you’re an active listener who can break down complex ideas and tailor a message to a specific audience
• Demonstrated ability to be both organized and agile - you are able to keep projects running smoothly and efficiently, but you know how to pivot when things don’t go as planned
• Experience analyzing data to pull out insights, tell a story, and drive action
• Experience learning new tools and software; preferred experience with Jira, Salesforce, and Google Suite

Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.

Environmental Job Requirements and Working Conditions:

• This position is remote, U.S. based.
• This position may require 20% travel
• The target pay range for this role is: $100,000-$125,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate’s skills, experience, and competencies, as well as location.
• All team members will be required to pass a background check which includes criminal, employment, and education verification

Benefits provided by Unite Us:

Medical, Dental, and Vision

We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.

Wellness

Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.

Flexible Time Off

Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays. Paid Parental Leave

Adoptive parents are included.

Employee Resource Groups

Join our ERGs to connect and engage with colleagues, like Military Veterans

Spending Accounts

We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.

401(k) + Employer Match

Enjoy matching, immediate vesting and financial wellness resources

Additional Benefits

Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents

Disability Coverage

Accident Insurance

Pet Insurance

As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies., 100K-156K Annually Mid level 100K-156K Annually Mid level Big Data * Fitness * Healthtech * Information Technology * Software * Analytics Own enterprise customer relationships from implementation through ongoing value realization. Lead data connector and platform configuration projects, coordinate cross-functional delivery, manage account health and risks, conduct QBRs and EBRs, support adoption and renewals, and maintain trusted client partnerships. The role also involves documentation, process improvement, stakeholder communication, and mentoring teammates. Top Skills: ExcelMicrosoft PowerpointMicrosoft WordPlanhat

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