Epic Willow Analyst

As part of our Managed Services expansion, you’ll play a key role in stabilizing, enhancing, and supporting Willow workflows while partnering closely with clinical and technical stakeholders. This is a great fit for someone who enjoys hands-on build, problem-solving, and being part of a team that values consistency, quality, and long-term partnership. What You’ll Do

• Support the strategic direction and execution of client work related to Epic Willow, ensuring strong coordination between internal teams and client stakeholders.
• Provide advanced application support, leveraging your Willow expertise to improve system performance, workflow efficiency, and end-user experience.
• Participate in the analysis, design, build, and optimization of Willow Inpatient or Ambulatory workflows.
• Troubleshoot complex issues, perform root-cause analysis, and recommend solutions that improve system stability and clinical usability.
• Maintain clear documentation of build, workflows, and processes to support both internal teams and client users.
• Contribute to internal knowledge bases, documentation, and training materials to support consistency across the Managed Services team.
• Assist with change control processes, ensuring smooth migration of build and adherence to internal standards.
• Support ad hoc initiatives, enhancements, and optimization efforts across the Willow application suite.
• Monitor and report on SLAs, identifying trends, risks, and opportunities for improvement.
• Facilitate communication between teams, ensuring decisions, next steps, and follow-ups are clearly documented and executed.

• Epic Willow Inpatient or Willow Ambulatory certification (required).
• 3-5+ years of hands-on Epic application experience, including build, support, or optimization.
• Strong understanding of medication workflows, pharmacy operations, and clinical integration points.
• Experience supporting ticket maintenance, break-fix, upgrades, and workflow optimization.
• Familiarity with ITIL processes and structured support methodologies.
• Strong communication skills and the ability to work effectively in a team-based, client-facing environment.
• Ability to manage competing priorities while maintaining high-quality work and service consistency.

Skills: Analysis Skills, Change Control, Communication Skills, Documentation, Epic Systems, Epic Willow (Pharmacy), ITIL (IT Infrastructure Library), Identify Issues, Knowledge Base, Medications, Organizational Skills, Performance Management, Pharmacy, Problem Solving Skills, Quality Management, Risk Analysis, Root Cause Analysis, Service Level Agreement (SLA), Software Administration, Strategic Planning, Team Lead/Manager, Team Player, Trend Analysis, Usability Engineering, User Interface/Experience (UI/UX)