Tier 2 Systems & Network Engineer

As a Tier 2 Systems & Network Engineer, you will work closely with our senior engineering team to support and maintain client environments. This role requires strong troubleshooting skills, excellent communication abilities, and hands-on experience with Microsoft, networking, security, virtualization, and business continuity technologies.

We are seeking an experienced Tier 2 Systems & Network Engineer who thrives in a fast-paced MSP environment and enjoys solving complex technical challenges while delivering exceptional customer service., MSP experience is strongly preferred. Candidates without managed services experience may not be considered., The ideal candidate is customer-focused, organized, and capable of managing multiple priorities while maintaining a high level of professionalism., * 3+ years of experience in an MSP, IT consulting, or managed services environment, * Experience with backup and disaster recovery solutions such as Datto, Acronis, or Veeam \n

• Ability to work independently and as part of a team \n

• Strong written and verbal communication skills, n

• VMware or Hyper-V: 4+ years preferred \n

• Windows Server Administration: 4+ years required \n

• Microsoft 365 Administration: 3+ years required \n

• Fortinet Firewalls & Network Infrastructure: 4+ years preferred \n

• Active Directory, DNS, DHCP, and File Services: 4+ years preferred \n

• ConnectWise Manage and/or ConnectWise Automate experience preferred \n

• Manage and support Windows Server environments (2016, 2019, and 2022) \n

• Administer Active Directory, Group Policy, DNS, DHCP, and file services \n

• Support and troubleshoot Microsoft 365 environments, including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID (Azure AD) \n

• Deploy, maintain, and troubleshoot VMware and/or Hyper-V environments \n

• Configure and support Datto BCDR and Acronis Cyber Protect backup and disaster recovery solutions \n

• Manage and troubleshoot Fortinet firewalls, VPNs, VLANs, switching, and network infrastructure \n

• Support Ubiquiti UniFi wireless and switching environments \n

• Monitor and respond to alerts generated through ConnectWise Automate and security monitoring platforms \n

• Create, manage, and resolve service tickets within ConnectWise Manage \n

• Maintain accurate client documentation, passwords, procedures, and network information within IT Glue \n

• Troubleshoot system, network, cloud, and connectivity issues remotely and onsite \n

• Participate in client projects including migrations, upgrades, server deployments, Microsoft 365 migrations, and infrastructure refreshes \n

• Escalate and resolve complex technical issues while documenting solutions and procedures \n

• Deliver exceptional customer service and maintain strong client relationships \n

Shield Logic MSSP is a growing Managed Security Services Provider (MSSP) supporting small and mid-sized businesses throughout Southern California. We provide proactive IT management, cybersecurity services, cloud solutions, backup and disaster recovery, and strategic technology consulting., At Shield Logic, you’ll work alongside experienced engineers supporting diverse client environments while expanding your expertise in cybersecurity, cloud technologies, networking, business continuity, and managed services. We invest in our team and provide opportunities for professional growth, certification advancement, and long-term career development.