IT Technician

You’ll provide technical support for production equipment, material handling systems, PCs, printers, and related hardware/software. This role will troubleshoot technical issues, identify recurring problems, coordinate permanent fixes, and work with customers and cross-functional IT teams., * Troubleshoot PCs, printers, terminals, RF communication hardware, and production equipment.

• Identify recurring issues and work with IT, engineering, and vendors on permanent solutions.
• Provide second- and third-level technical support.
• Troubleshoot proprietary material handling software and systems.
• Assist customers with complex hardware and software issues.
• Partner with cross-functional teams to resolve technical problems.
• Maintain inventory of PC peripherals, networking equipment, cables, printers, toner, and other equipment.
• Document issues, findings, and recommended solutions.
• Support deployment and repair of PCs, monitors, terminals, and printers.

• 2+ years of IT customer-facing and/or technical support experience preferred.
• Experience supporting printers, terminals, PCs, RF communication hardware, and related equipment.
• Knowledge of Windows and Microsoft Office.
• Familiarity with network infrastructure and server hardware/software, including Windows Server, Unix/AIX, iSeries/AS400, or VMware/vSphere.
• Strong troubleshooting, communication, customer service, and problem-solving skills.
• Ability to work Thursday-Sunday, 2:30 PM-12:30 AM, including weekends/holidays as needed.
• Ability to travel up to 10% for business purposes.
• Associate’s degree in computer programming or a related field required; bachelor’s preferred.

Preferred:

• Network+, Microsoft, Cisco, or CompTIA certification.
• Distribution center or manufacturing experience.
• Experience with SQL, Visual Basic, Oracle, HTML, PHP, ASP, Access, or databases.

At Swoon, we believe the future is built by great teams working on the technologies that keep the world running. That’s why we focus on more than just filling roles. We help companies build the right teams at the right time - teams that move big ideas forward.

Across the US and Canada, leading organizations trust us to leverage our expertise to help them build, secure, and scale the technologies that are shaping tomorrow. The result isn’t just successful hires. It’s a hiring journey that’s as rewarding as the outcome: teams that thrive, cultures that grow stronger, and results that exceed expectations.

Because at the end of the day, we exist to help companies and people achieve their boldest ambitions., At Swoon, we believe the future is built by great teams working on the technologies that keep the world running. That’s why we focus on more than just filling roles. We help companies build the right teams at the right time - teams that move big ideas forward.\r\n\r\nAcross the US and Canada, leading organizations trust us to leverage our expertise to help them build, secure, and scale the technologies that are shaping tomorrow. The result isn’t just successful hires. It’s a hiring journey that’s as rewarding as the outcome: teams that thrive, cultures that grow stronger, and results that exceed expectations.\r\n\r\nBecause at the end of the day, we exist to help companies and people achieve their boldest ambitions.