Desktop Support Analyst

• Provide complex technical support for desktop, software, and hardware installation, including remote access technologies.
• Analyze, diagnose, and resolve issues with desktop computers, operating systems, and application software.
• Collaborate with user groups and IT partners to address technical issues and implement solutions.
• Manage the lifecycle of desktop technology, including procurement, refresh, and disposition processes.
• Coordinate technical work orders for installations, moves, adds, and changes within the desktop environment.
• Document hardware/software changes and maintain inventory records.
• Troubleshoot and analyze PC hardware, operating systems (Windows 7, Windows 10, Linux), and office automation software.
• Engage in audio/video setup and troubleshooting, along with printer maintenance.

• Nice to have: College degree or equivalent experience.
• Microsoft Certified Systems Engineer (MCSE).
• Familiarity with Windows Domain and Azure.
• 5+ years of experience in desktop support, with at least 1 year in a Linux environment (Ubuntu preferred).
• Strong expertise in Windows desktop operating systems and advanced troubleshooting skills.
• Hands-on experience with Shell/Bash or Perl scripting.
• Knowledge of GxP/validated systems is highly preferred.
• Intermediate knowledge of LAN environments and communication protocols.
• Creativity and advanced problem-solving skills.

Pay Range: $24 - $26/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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