Desktop Support Technician

Happy Returns is solving the #1 pain point of e-commerce: returns. Our mission is to make returns beautiful for shoppers, retailers, and the planet-which we do through our unique combination of proprietary software and reverse logistics. We invented 3rd-party box-free consolidated returns-which have since become the industry standard-and we provide the only end-to-end returns solution that is not only delightful for customers but also saves money for retailers and is better for the planet.

Happy Returns is:

• A UPS Company
• Loved and adored by shoppers - for proof, check out our 93 NPS
• Experiencing rapid growth
• Seeking top talent to contribute to the expansion of the business

Responsibilities:

• Install, configure, and troubleshoot hardware and software systems for desktops, laptops, label printers, scanners and mobile devices.
• Provide technical support to end-users by resolving hardware and software issues in a timely manner.
• Provide tier 1 network support and troubleshooting.
• Set up and maintain user accounts, permissions, and security settings.
• Assist in the deployment and maintenance of network printers and other peripheral devices.
• Develop a deep understanding of our internal applications and participate in feature changes, escalations and testing
• Collaborate with the IT team to identify and implement process improvements and system upgrades.
• Monitor and maintain inventory of IT equipment and supplies.
• Document and update IT procedures and troubleshooting guides.
• Ensure compliance with company policies and procedures related to IT security and data protection.

• Proven experience as an IT Desktop Support Technician or similar role.
• Excellent knowledge of Windows operating systems.
• Strong troubleshooting skills for hardware and software issues.
• Familiarity with network protocols and configurations.
• Proficient in Microsoft Office Suite and other common business applications.
• Ability to effectively communicate technical information to non-technical users.
• Strong organizational and time management skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• A customer-oriented mindset with a strong commitment to providing exceptional service.
• IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Education and Experience:

• High school diploma or equivalent required.
• Associate or bachelor’s degree in a related field preferred.
• Minimum of 2 years of experience in a similar IT support role.

Join our team at Happy Returns and contribute to our mission of revolutionizing the returns management process for e-commerce retailers. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth.