Solution Architect Microsoft Dynamics 365 CE Customer Service
IT Gig LLC
United States
2 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
5 years minimum
Working hours
Regular working hours
Job source
Tech stack
Application Programming Interfaces (APIs)
Artificial Intelligence
Interactive Voice Response
Microsoft Azure
Data Migration
Microsoft Dynamics
Routing
Power BI
Systems Integration
Twilio
Amazon Connect
Microsoft Power Automate
+5 more
Genesys
Agentic-AI
Microsoft Copilot Studio
Powerapps
Cisco
Requirements
- 15+ years in CRM/Customer Service/Contact Center solutions, with 8+ years in Microsoft Dynamics 365 CE and 5+ years as a Solution/Enterprise Architect.
- Strong expertise in Dynamics 365 Customer Service, Dynamics 365 Contact Center, Dataverse, Power Platform, Power Apps, Power Automate, and Copilot Studio.
- Architect enterprise CCaaS/Contact Center solutions covering Voice, IVR, Omnichannel, Routing, Telephony, Digital Channels, Agent Experience, and Customer Service.
- Hands-on architecture experience with Azure Communication Services, Azure, integrations, APIs, data migration, Power BI/Fabric, security, ALM, and Azure DevOps.
- Experience with AI/GenAI, Copilot Studio, AI Agents, and CCaaS platforms such as Genesys, NICE CXone, Five9, Amazon Connect, Cisco, or Twilio.
- Excellent client-facing leadership skills with experience in discovery workshops, assessments, fit-gap analysis, architecture design, roadmaps, presales, executive presentations, and global delivery.
Apply for this position
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Apply on www.dice.com
Prepare application
- Draft this with your agent
- Open in Claude
- Open in ChatGPT
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