Deskside Technician (Onsite IT Support specialist in Terneuzen)

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support in Terneuzen., Hardware Support

• Install, configure, move, and decommission end-user hardware
• Diagnose and resolve issues related to:
• Desktops and laptops
• Printers and scanners
• Other workplace devices

Software & Deployment

• Install, configure, and update software applications
• Manage software patches and updates using endpoint management tools (e.g., SCCM / Company Portal)
• Support standard system builds and configurations

Service Management (ServiceNow)

• Log, track, and resolve incidents and service requests using ServiceNow
• Ensure accurate documentation and timely updates of tickets
• Adhere to SLAs and maintain high-quality ticket hygiene

Support & Troubleshooting

• Provide 1st and 2nd line technical support to end users
• Perform root cause analysis and problem resolution
• Escalate complex issues appropriately

Project Support

• Assist in small-scale projects such as hardware refreshes and software rollouts
• Support testing of new systems or applications where required, The final salary offer will be determined based on gender-neutral, objective criteria, such as, but not limited to the experience and seniority level required for the role, as outlined in the job description. This will be further assessed during the technical interview.
• Special referral bonuses for recommending your friends;
• 24 vacation days a year;
• 8% vacation money;
• travel reimbursement 5-35km ;
• Possibility to following trainings via Stefanini Linkedin Learning, IT and soft skills training provided by our specialists;
• Opportunities for professional development in a stable multinational environment;
• Exposure to an international environment as part of a multicultural team spread across Europe;
• Opportunity for career progression with completion of VCA certification;
• Increased practical experience;
• Involvement in more advanced Smarthands activities

What”s next:

It”s best to apply today, because job postings can be taken down and we wouldn”t want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we”ll be happy to assist!

Do you have experience in ServiceNow?, We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services.

In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work., Strong knowledge of:

• End-user hardware and troubleshooting
• Microsoft Office suite
• Endpoint management tools (SCCM / Intune / Company Portal)
• Experience using ServiceNow for ticket management

Basic understanding of:

• Asset and device lifecycle management
• Active Directory (user/device level exposure preferred)

Soft skills:

• Planning and organizing.
• Attention to detail.
• Problem solving.
• Customer service skills.
• Interest in technology.

Language proficiency:

• Dutch: Excellent written and spoken proficiency - mandatory
• English: Upper-intermediate written and spoken proficiency - mandatory

Pulled from the full job description

• Referral program
• Commuter assistance