IT Assistant

• Provide direct IT support to all BIG London staff in a professional and approachable manner
• Identify, categorise, prioritise, diagnose and resolve service incidents and service requests for the BIG London office, including but not limited to software, hardware, Microsoft Office 365, printers, scanners, telephone systems, Entra ID, SharePoint, Adobe Creative Cloud, and a range of standard software applications within the architecture industry.
• Set up of new desktops, laptops and peripherals for staff
• Troubleshoot network and server issues, provide regular maintenance as required
• Create and deploy new software installations
• Set up, maintain, and troubleshoot video conference software and hardware
• Document all relevant software, hardware, and operational procedures
• Ensure all service requests and incidents are accurately recorded and managed in the Service Desk’s incident management system
• Take end-to-end ownership of issues proactively and escalate where necessary
• Communicate relevant updates to, and set clear service expectations with the IT Coordinator
• Participate in a monthly on-call rotation to provide support coverage during weekends when required
• Monthly on-call rotation to cover support may be required to help the business during low support levels

BIG’s London Studio is currently looking for a proactive and ambitious IT Assistant to join our Operations team.

The ideal candidate must have some experience within IT support, desktop, and network troubleshooting and setup. You must have an interest in working across a broad range of technologies and the ability to troubleshoot a wide variety of issues.

You will be reporting directly to the IT Coordinator in the London office, though the role also involves working closely with the IT teams based in our Copenhagen, Barcelona and New York offices. You must be committed to working in a self-motivated and collaborative manner, with a desire to continually learn and develop within a fast-paced environment., * 1-3 years’ relevant experience working in a professional office environment

• Excellent documentation skill is a must
• Strong organisation, prioritisation, and multi-tasking skills with good attention to detail
• Proactive way of working, with ability to complete tasks with a sense of urgency
• Feels that no task is too little or too great; a positive, can-do attitude to problem-solving
• A natural people-person who enjoys a busy and creative environment
• Clear and concise English written and verbal communication skills

This job description reflects the core activities of the role, although there will be changes in the emphasis of duties as required from time to time. There is a requirement for the post-holder to recognise this and adopt a flexible approach to work.

Diversity has been part of our DNA since BIG’s foundation. A multitude of cultures and backgrounds creates a new point of reference which leads to amazing insights. At BIG, we value, celebrate and support diversity because it makes our team, work and the built environment better. We are proud to be an equal opportunity workplace and take affirmative action to employ equally regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.