Enterprise Network Analyst

1. Monitor and manage operational and intake queues during business hours for the Enterprise Network team.
2. Provide Oncall operational support during normal business hours for the Enterprise Network team.
3. Manage and monitor network monitoring tools.
4. Look to automate or “shift left” repeatable or routine functions as possible.
5. Create or maintain knowledge base articles and supporting documentation to support training and job responsibilities., 1. Interprets, evaluates, resolves and tests client inquiries or issues regarding the functional operation of application hardware and software.
6. Analyzes simple to complex requests, inquiries and issues to determine the appropriate technical area or vendor to resolve problem.
7. Serves as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters.
8. Alerts clients and team members in a timely manner when a major problem is suspected.
9. Documents and tracks status of client inquiries/incidents and coordinates appropriate response and follows up to ensure client satisfaction.
10. Translate technical details into business relevant language.

Associate’s degree in Information Science or related field and/or equivalent combination of education and experience., Experience in technical helpdesk scenario or similar end user technical support role.

COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:

1. Strong communication and interpersonal skills with technical and non-technical clients.
2. Entry level understanding of network and security principles
3. Entry level working knowledge of firewalls (reading rule policies, troubleshooting connectivity issues, etc)
4. Entry level working knowledge of network devices, routers, switches, Access Points, etc.

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you’re part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work., Nelnet is a Drug Free and Tobacco Free Workplace.

Use of Artificial Intelligence in Hiring

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring

You may know Nelnet as the nation’s largest student loan servicer - but we do more than that. A lot more. We’re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that’s just a shortlist). For over 40 years, we’ve been serving our customers, associates, and communities to make dreams possible.