Technical Support Specialist

Kent
Englewood, CO, United States
12 days ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
1 year minimum
Compensation
$49,920.0 - $65,000.0
Working hours
Shift work
Job source

Tech stack

Microsoft Windows Desktop Computing Information Technology

Job description

Document issues, resolutions, and patterns to support continuous improvement and escalation to senior technology staff when needed.

Educational and Event Technology Support * Point of contact for classroom, office and event technology trouble calls and setup. * Equipment inventory and lifecycle management. * Audio/Video systems installation and repair management. * Collaborates with the Director of Technical Theater to provide technical support to on-campus events such as presentations, receptions, and other special events. * Digital signage maintenance and management. * Digital testing equipment and space support.

Technology Project Support and Implementation * Installation of new and replacement equipment. * Assist with implementing new solutions and/or replacing current systems. I.e.A/V systems (Projector/TV/Audio systems), desktops, phones, MFP/Copiers, etc…

Other * Other duties as assigned by the Director. * Support for additional school-day student-facing activities (e.g. advisory, club, elective, DEI initiative, etc), as assigned by the Director.

Requirements

Associate’s degree in information technology or related field, or equivalent professional experience. * 1-3 years of experience providing technical support in a school, educational, or customer-facing environment preferred. * Experience supporting Windows and/or macOS devices, printers, A/V systems, and end users. * Willingness to work assigned schedule, including evenings or weekends as needed.

Benefits & conditions

Kent Denver School is a college preparatory day school of 750+ students in grades 6-12 located on 220 acres in suburban Denver. Kent Denver has been recognized for our leadership in diversity, equity and inclusion. We are committed to fostering a culturally diverse faculty and student body, and we are eager to consider applications from candidates who believe in the critical importance of diversity in the life of a school. We offer a competitive salary and a complete benefits package for Full-Time Faculty members.

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