Technical Support Specialist
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Role details
Tech stack
Job description
Document issues, resolutions, and patterns to support continuous improvement and escalation to senior technology staff when needed.
Educational and Event Technology Support * Point of contact for classroom, office and event technology trouble calls and setup. * Equipment inventory and lifecycle management. * Audio/Video systems installation and repair management. * Collaborates with the Director of Technical Theater to provide technical support to on-campus events such as presentations, receptions, and other special events. * Digital signage maintenance and management. * Digital testing equipment and space support.
Technology Project Support and Implementation * Installation of new and replacement equipment. * Assist with implementing new solutions and/or replacing current systems. I.e.A/V systems (Projector/TV/Audio systems), desktops, phones, MFP/Copiers, etc…
Other * Other duties as assigned by the Director. * Support for additional school-day student-facing activities (e.g. advisory, club, elective, DEI initiative, etc), as assigned by the Director.
Requirements
Associate’s degree in information technology or related field, or equivalent professional experience. * 1-3 years of experience providing technical support in a school, educational, or customer-facing environment preferred. * Experience supporting Windows and/or macOS devices, printers, A/V systems, and end users. * Willingness to work assigned schedule, including evenings or weekends as needed.
Benefits & conditions
Kent Denver School is a college preparatory day school of 750+ students in grades 6-12 located on 220 acres in suburban Denver. Kent Denver has been recognized for our leadership in diversity, equity and inclusion. We are committed to fostering a culturally diverse faculty and student body, and we are eager to consider applications from candidates who believe in the critical importance of diversity in the life of a school. We offer a competitive salary and a complete benefits package for Full-Time Faculty members.
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