Desktop Support Technician

We are seeking an IT Technician to support a workplace technology rollout across multiple South Florida offices. This individual will play a key role in preparing and deploying approximately 100 workstations for a new Miramar office, including device imaging, software installations, workstation setup, and end-user support. The technician will also assist with hardware deployments, office technology projects, executive support, and general IT operations. The ideal candidate is hands-on, adaptable, and comfortable working independently across multiple locations.

Day-to-Day

• Deploy, configure, and troubleshoot desktops, laptops, monitors, docking stations, printers, and peripherals
• Perform workstation moves, additions, changes, and decommissions
• Image and deploy devices using SCCM/MECM and PXE boot processes
• Support Microsoft 365, AVD, MFA, and endpoint-related issues
• Provide onsite support for employees and executive leadership
• Support Teams Rooms and video conferencing technology
• Manage hardware inventory, asset tracking, and equipment lifecycle activities
• Troubleshoot basic networking and connectivity issues
• Document and resolve tickets within ServiceNow
• Travel between Doral, Miramar, and Fort Lauderdale locations as needed

• 2+ years of IT Technician, Desktop Support, or Field Support experience
• Experience with SCCM/MECM, PXE imaging, OS deployments, and software distribution
• Familiarity with Azure Virtual Desktop (AVD) or similar VDI environments
• Experience supporting MFA enrollments, user access, and endpoint troubleshooting
• Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi, cabling, patching)

Plusses

• Experience with ServiceNow or similar ITSM platforms
• Teams Rooms, Logitech, Poly, Cisco Webex, or other conferencing platforms
• Active Directory and Azure Active Directory experience
• Software Center application deployment experience
• CompTIA A+, Network+, MD-102, MS-900, or similar certifications
• Bilingual English/Spanish