IT Technician

We are seeking an IT Technician to support a workplace technology rollout across multiple South Florida offices. This individual will play a key role in preparing and deploying approximately 100 workstations for a new Miramar office, including device imaging, software installations, workstation setup, and end-user support. The technician will also assist with hardware deployments, office technology projects, executive support, and general IT operations. The ideal candidate is hands-on, adaptable, and comfortable working independently across multiple locations.

Day-to-Day

Deploy, configure, and troubleshoot desktops, laptops, monitors, docking stations, printers, and peripherals

Perform workstation moves, additions, changes, and decommissions

Image and deploy devices using SCCM/MECM and PXE boot processes

Support Microsoft 365, AVD, MFA, and endpoint-related issues

Provide onsite support for employees and executive leadership

Support Teams Rooms and video conferencing technology

Manage hardware inventory, asset tracking, and equipment lifecycle activities

Troubleshoot basic networking and connectivity issues

Document and resolve tickets within ServiceNow

Travel between Doral, Miramar, and Fort Lauderdale locations as needed

2+ years of IT Technician, Desktop Support, or Field Support experience

Experience with SCCM/MECM, PXE imaging, OS deployments, and software distribution

Familiarity with Azure Virtual Desktop (AVD) or similar VDI environments

Experience supporting MFA enrollments, user access, and endpoint troubleshooting

Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi, cabling, patching) Experience with ServiceNow or similar ITSM platforms

Teams Rooms, Logitech, Poly, Cisco Webex, or other conferencing platforms

Active Directory and Azure Active Directory experience

Software Center application deployment experience

CompTIA A+, Network+, MD-102, MS-900, or similar certifications

Bilingual English/Spanish