Platform Coordinator

• The Platform Coordinator will need to have organizational skills with the ability to effectively prioritize and complete tasks to support Care Coordinators with platform referrals.
• Coordinates to process patient referrals from Navi, Allscripts, Epic NCH, and Power chart, as well as other referral platforms.
• Must be detail-oriented, possess the ability to multitask, and be open to cross-functional training in all departments.
• Displays a high level of patient focus that works directly with Care Coordinators, Case Managers, Physicians/PCP(s), insurance representatives, outside vendors, and other medical personnel.
• Pulls referrals off platforms to accept/decline, Reviews documents, confirms, and processes the referral through Intake using Pinnacle’s EMR.
• Responds to Care Coordinator inquiries regarding referral status promptly.
• Responds to all inquiries with a resolution to concerns and or discrepancies.
• Coordinates and communicates with the appropriate team regarding any changes or updates to the patient’s payer source on time.
• Meet productivity goals as assigned by the direct supervisor.
• Complies with HIPAA regulations on all accounts.
• All other responsibilities assigned by leadership.

• Must have a High School Diploma, Associate’s, or Bachelor’s Degree in a related field preferred.
• Ability to manage conflict, stress, and multiple simultaneous work demands in an effective, professional, positive manner. Analyzing and reconciling complex issues and problems timely.
• Constructively working when faced with high workloads and deadlines.
• Follows directions and respectfully requests clarification when needed.
• Identifies needs and opportunities and presents them to the supervisor with recommended solutions.
• Ability to work independently with minimal supervision while collaborating with other team members, build and maintain relationships, and be results-driven.
• Prepare and analyze appropriate reports and other business correspondence.
• Always maintain a positive demeanor while contributing to a climate of collaboration and cooperation.
• Possesses excellent written, verbal, and listening communication skills.
• Foster two-way communication.
• Address customer concerns in a courteous and timely manner.
• Strong organizational and time management skills.
• Working knowledge of EMR database: Allscripts, Navi, Epic NCH, PowerChart.
• Proficient with Microsoft Word, Excel, and Outlook software.
• Possesses good customer relations skills and a commitment to providing quality service.
• Must possess excellent prioritization and time management skills.
• Must be able to communicate effectively and clearly.

Why Choose Pinnacle?

• Growth & Stability: Over two decades as Florida’s largest home health agency.
• Competitive Benefits & Perks: Including an employee referral program where you can earn rewards.
• Recognized Excellence: Ranked as a USA Today Top Workplace.
• Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment.

PLEASE NOTE: This position is four 10-hour shifts per week, could be any days Monday through Friday, from 8:00 AM to 6:30 PM Eastern Time, with rotating weekend coverage.

Are you looking to make a difference in patients’ lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most – at home.

Pinnacle Home Care, Florida’s largest independent Medicare-certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we’re looking for a Platform Coordinator to join our award-winning team.