Front Desk Administrator / Automotive Service Advisor

Greet and welcome guests in a friendly and professional manner.

• Check guests in and out and record vehicle information, ensuring accuracy of information. Record the customer’s service needs.
• Answer phone calls and respond to customer inquiries or requests. Schedule work in the operating system on the calendar. Create quotes for work required and order parts accordingly.
• Receive and sign for part deliveries where necessary and provide payment to the vendors. File documents in proper location.
• Handle customer complaints or concerns with patience and professionalism
• Process payments and maintain accurate records of transactions

-File papework, order stationary supplies, manage the front desk area

• Maintain a clean and organized front desk area

Previous experience as a Front Desk Agent or Service Advisor in a customer service role preferred. Some automotive knowledge or the aptitude and desire to learn.

• Excellent communication and interpersonal skills
• Strong attention to detail and organizational abilities
• Ability to handle multiple tasks simultaneously in a fast-paced environment
• Proficient in using computer systems and software, including ShopBoss and Quickbooks.
• Cash handling experience is a plus

Pulled from the full job description 401(k) Paid time off Employee discount Vision insurance, * 401(k)

• Employee discount
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Days:

• Monday to Friday