IT Manager

Robert Half is seeking a hands-on IT Manager to take ownership of its internal technology environment as services transition in-house from a Managed Service Provider (MSP). This is a unique opportunity for someone who enjoys building, improving, and owning IT operations while supporting both office and field-based employees. This role is ideal for a technically strong IT professional who has personally managed infrastructure, security, Microsoft 365, user support, networking, and day-to-day IT operations in a small to mid-sized business environment.

Responsibilities

• Own and manage the company’s Microsoft 365, Entra ID, and overall IT infrastructure.
• Serve as the primary IT resource supporting approximately 400 employees, including executives, office staff, and field personnel.
• Administer user accounts, onboarding/offboarding, security groups, permissions, and access controls.
• Configure and manage Windows endpoints, mobile devices, and endpoint security solutions.
• Support and maintain firewalls, networking equipment, wireless infrastructure, VPNs, and internet connectivity.
• Implement and manage cybersecurity measures including MFA, Conditional Access, patching, and security best practices.
• Lead the transition of IT services from the current MSP and assume full ownership of the environment.
• Maintain IT documentation, asset inventory, disaster recovery procedures, and operational standards.
• Troubleshoot and resolve escalated technical issues in a fast-paced environment.
• Manage relationships with technology vendors, software providers, telecommunications partners, and future IT service providers.
• Identify and implement improvements that enhance reliability, security, and operational efficiency.
• Help build and scale the internal IT function, including future team growth.

• 5+ years of hands-on IT infrastructure, systems administration, or IT management experience.
• Experience administering Microsoft 365 and Microsoft Entra ID (Azure AD).
• Strong knowledge of Windows environments, Active Directory, Group Policy, endpoint management, and user administration.
• Experience managing firewalls, networking, VPNs, wireless infrastructure, and security controls.
• Experience implementing MFA, Conditional Access, endpoint security, and access management best practices.
• Ability to independently troubleshoot, research, and resolve technical issues.
• Experience working with or transitioning services from an MSP preferred.
• Strong customer service skills and ability to support users at all levels of the organization.
• Bilingual English/Spanish required.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.