Technical Support Engineer

Our client is looking for a Technical Support Engineer to be part of a team that has overall responsibility for the computer and network infrastructure that supports the operations, which includes over 6,000 computing devices.

Tasks

• Provides maintenance and support for the client’s software and hardware.
• Installs, configures and troubleshoots computer hardware and software in county courthouses and court system offices throughout Wisconsin.
• Provides technical customer support to all court system employees and takes corrective action.
• Performs field service to upgrade hardware or troubleshoot and resolve technology issues.
• Responds effectively and efficiently to unplanned events such as system failures or natural disasters involving production systems.

NOTE: Candidates must be CURRENT Wisconsin residents. No relocation is allowed. Extensive travel (25-50% of the time, depending on workload) throughout the state of Wisconsin will be required (may include overnights). When not travelling, the selected hire will be onsite. Candidates must hold a valid driver’s license and have valid auto insurance., * Ability to set up computers, related peripherals and audio/visual equipment.

• Knowledge of computer operating systems and hardware.
• Skill in maintaining computer equipment in courtroom, offices, desks, and central server areas.
• Skill in technical troubleshooting.
• Skill in providing professional customer service.
• Skill in verbal and written communication.
• Knowledge of local and wide area networking.
• Ability to implement infrastructure hardware, address technical emergencies, and implement cyber security policies.
• Requires a significant amount of physical effort. Physical demands include frequent lifting, standing, walking, sitting, handling, grasping, talking, hearing, repetitive motions, and hand-eye-foot coordination. Physical demands can also include occasional reaching and feeling, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, and crawling. Employee will occasionally move objects weighing up to 75 pounds., * 2 years - Experience setting up computers, related peripherals and audio/visual equipment.
• 2 years - Experience working with local and wide area networking.
• 2 years - Experience implementing infrastructure hardware, address technical emergencies, and implement cyber security policies.
• Experience providing phone-based technical support.
• Experience in computer hardware and software support and maintenance.
• Experience installing, configuring, upgrading and troubleshooting computers, printers, scanners, and other peripherals.
• Associate’s Degree in computer science, computer technician, or related field., * 2 years - Experience of computer networking principals
• 2 years - Experience of digital audio recording equipment
• 2 years - Knowledge and understanding of user account in an Active Directory environment
• Experience or training in supporting Windows Server.
• Experience or training in supporting Remote Desktop Services (Terminal Services).
• Experience or training in supporting Active Directory and Group Policy.
• Experience or training in supporting Local Area Networks.