Desktop Support

Under the supervision of a Technical Unit Supervisor, this position is part of a team responsible for the computer and network infrastructure supporting the Wisconsin Court System enterprise, which includes over 6,000 computing devices. The Technical Support Engineer - Contractor will service court customers throughout Wisconsin and will be based in Madison. The position has five main areas of responsibility:

• Provides maintenance and support for Wisconsin Court System software and hardware.
• Installs, configures and troubleshoots computer hardware and software in county courthouses and court system offices throughout Wisconsin.
• Provides technical customer support to all court system employees and takes corrective action.
• Performs field service to upgrade hardware or troubleshoot and resolve technology issues.
• Responds effectively and efficiently to unplanned events such as system failures or natural disasters involving production systems., * Travel and licensing: Must meet the minimum standards for driving a state vehicle and be able to travel throughout Wisconsin with overnights. Must hold a valid Wisconsin driver’s license and be insured through the supplier [implies commercial auto coverage - owned/rental]. Travel includes replacing and repairing equipment.
• Mileage reimbursement: If a personal vehicle is used, mileage is reimbursed at $0.51/mile from the normal place of work to the off-site location and for the return trip.
• Working relationships: Works closely and routinely with others in CCAP and the Wisconsin Court System, including clerks of circuit court and county staff, the judiciary and their staff, county information technology and facilities staff, network administrators, court system department managers, and their staff and consultants.
• Work environment: Generally works indoors in an office setting with temperature controls and reasonably low noise levels. Frequent travel to off-site locations is required for installation and maintenance of computing equipment throughout the state and fluctuates based on work plans.
• Physical demands: The client description refers to the Field Service Technician as requiring significant physical effort. Demands include frequent lifting, standing, walking, sitting, handling, grasping, talking, hearing, repetitive motions and hand-eye-foot coordination. Occasional demands include reaching and feeling, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching and crawling. The employee will occasionally move objects weighing up to 75 pounds.
• Submission requirements: Attach the WI Cover Sheet, a valid Right to Represent (R2R), a cover letter, and the candidate’s resume with full legal first and last names. Candidate must meet work location requirements. Withdrawn candidates cannot be replaced. Subvendors are permitted only one level deep and require the Sub Vendor usage form.
• Posting administration: Active; not urgent. Created 10/08/2026. IT category. Daily billing type. Travel and security required; access to Federal Tax Information (FTI): No. Onboarding category and security comments are blank. Current low bid: No Bids.
• Client bill-rate cap: The raw posting lists a maximum client bill rate of $45.00/hour. The contractor maximum rate for this document is $40.50/hour as stated above.
• Posting reference: Posting title: Madison, WI - IT - Supreme Court - CCAP - CCAP - Desktop Support IV - N/A. Country: United States. OrgLevel4 and exception: N/A. PO number and hours: 0; PO amount: $0.00.
• Program contacts: Hiring manager: Wisconsin Admin; email: wimsp@knowledgeservices.com; phone: not provided (listed as *). MSP Delivery Specialist: Mallory Neidlinger.
• Client description dates: Created November 2022; last updated December 2024. Reports to the Technical Unit Supervisor.

• Associate’s degree in computer science, computer technician, or a related field.
• 2 years’ experience setting up computers, related peripherals and audio/visual equipment.
• 2 years’ experience working with local and wide area networking.
• 2 years’ experience implementing infrastructure hardware, addressing technical emergencies and implementing cyber security policies.
• Excellent professional customer service skills.
• Proven ability to install, configure, repair and maintain computer hardware; experience in computer hardware and software support and maintenance.
• Experience installing, configuring, upgrading and troubleshooting computers, printers, scanners and other peripherals.
• Experience providing phone-based technical support.
• Knowledge of computer operating systems and hardware.
• Skill in maintaining computer equipment in courtrooms, offices, desks and central server areas.
• Skill in technical troubleshooting.
• Skill in verbal and written communication.

NICE TO HAVE SKILLS

• 2 years’ experience with computer networking principles.
• 2 years’ experience with digital audio recording equipment.
• 2 years’ knowledge and understanding of user accounts in an Active Directory environment.
• Experience or training supporting audio/visual technologies, including video conferencing tools.
• Experience or training supporting Windows Server.
• Experience or training supporting Remote Desktop Services (Terminal Services).
• Experience or training supporting Active Directory and Group Policy.
• Experience or training supporting Local Area Networks.

1. WORK ARRANGEMENT: Onsite in Madison when not travelling. Candidates must be CURRENT Wisconsin residents; no relocation is allowed. Statewide travel, including overnights, is required. The posting specifies 25-50% travel; the client job description specifies a minimum of 50%, fluctuating by season and CCAP workload.
2. SCHEDULE: 40 hours/week; day shift; listed start time 7:00 AM and end time 4:30 PM; no weekends.

InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 19 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.