Jira Service Management Engineer

We are seeking experienced Senior Jira Administrators to join a large enterprise technology team supporting a complex, enterprise-wide Atlassian environment. This role is ideal for a highly skilled Jira Administrator who enjoys collaborating with business and technical teams to design, configure, and support scalable Jira solutions in a fast-paced environment. Responsibilities

• Design, configure, administer, and support Atlassian products, primarily Jira.
• Build and maintain custom Jira workflows, screens, permission schemes, notification schemes, dashboards, and reports.
• Customize and optimize Jira to meet evolving business requirements.
• Evaluate, install, configure, and support Jira and Confluence plugins.
• Troubleshoot and resolve issues within the Atlassian platform.
• Collaborate with business stakeholders and Agile teams to improve processes and workflows.
• Support enterprise users and provide exceptional customer service.
• Assist with integrations, automation, and continuous improvement initiatives.

• Minimum of 9 years of professional IT experience working for U.S.-based companies.
• 4+ years of recent experience as a Jira Administrator.
• 4+ years of recent experience supporting a commercial banking, financial services, or large brokerage environment.
• Current Atlassian Certification in Jira Project Administration (Required).
• Experience administering Jira in a mid-to-large enterprise environment.
• Strong experience configuring: Jira workflows, Permission schemes, Notification schemes, Screen schemes, Custom fields, Dashboards and reports.
• Experience with Jira and Confluence plugin administration.
• Experience troubleshooting Atlassian applications and related infrastructure.
• Familiarity with cloud platforms, APIs, and enterprise integrations.
• Experience working within Agile environments using Scrum and Kanban., * Experience with Apache HTTP Server and Tomcat.
• Experience with Java, JavaScript, or Python.
• Experience with Git, Subversion, or other version control systems.
• Experience with Jenkins, Hudson, Puppet, or similar automation tools.
• Experience with software issue tracking and enterprise application support.
• Strong communication, customer service, and collaboration skills.