Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Compensation

$37,000.0

Working hours

Regular working hours

Job source

paine.edu

Tech stack

Microsoft Windows Spreadsheets Data Transmissions Text Processing IBM Notes Mainframes Smartsuite Information Technology

Job description

• Answer help desk
• Provide hands-on and remote-controlled workstation support
• Manage hardware and software procurement, deployment and
• Resolve calls in the call tracking system; assume primary responsibility for client workstation
• Manage print server queues and network
• Provide on-call support as
• Record all support activities for tracking and monitoring
• Participate in ITS planning
• Work with Support Center analysts and senior technicians to understand workstation support _
• Responsible for all work in progress assigned to ensure completion of tasks and proper communications with
• Must be able to work flexible
• Other duties as assigned

Requirements

• Skills and experiences with the use of technology in a business environment, including exposure to Help Desk, data communications and application environments (mainframe, workgroup, and desktop).
• Exceptional interpersonal, analytical and organizational
• Strong customer service/customer relations
• Familiarity with DOS/Windows and Lotus SmartSuite application
• Ability to translate technical terms into non-technical
• Ability to ascertain the criticality of incoming requests and
• Understanding of word processing, spreadsheets, and terminal products to properly diagnose
• Knowledge of computer terms and acronyms and the ability to learn new processes and procedures.
• Proficiency in audiovisual equipment., * Associates degree in Computer Science or related field from an accredited college or university.
• Minimum three (3) years of experience in computer support.
• A+ Certification
• Desktop support experience
• PC reimaging experience

Apply for this position

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Apply on paine.edu

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