IT Service & Systems Manager

• Take ownership of the day-to-day delivery of IT services across our organisation
• Act as a key point of contact for users, stakeholders, and external IT service providers
• Manage and maintain effective relationships with third-party IT suppliers
• Oversee IT support, service requests, incidents, and escalations
• Help establish and improve IT service management processes
• Manage joiners, movers, and leavers and ensure a smooth user experience
• Support the delivery of IT projects, technology rollouts, and service improvements
• Work closely with our Head of IT to develop our IT operating model
• Ensure our IT systems, devices, and services are maintained and supported effectively
• Provide technical oversight across end-user devices and Microsoft 365 services
• Support the management of Windows and Mac environments
• Help identify opportunities to improve IT services, processes, and automation
• Support meeting room and collaboration technology
• Act as a technical point of contact when working with external suppliers
• Ensure appropriate IT documentation, processes, and user guidance are maintained

Technologies:

• Azure
• Support
• Microsoft 365
• SharePoint
• Windows
• Office 365
• Cloud, We are a growing UK organisation developing our IT function to support an expanding team. We are seeking a hands-on IT Service & Systems Manager to work closely with our Head of IT and help build and develop our IT environment. This is a full-time, 6-9 month contract based in London, with travel to our Cambridge site approximately twice per month. The rate is up to £425 per day, inside IR35, with an ASAP start. The role combines service delivery, stakeholder and supplier management, and technical oversight.

• Experience in IT Service Delivery, IT Operations, IT Systems, or a similar role
• Strong stakeholder and supplier management experience
• Experience managing or working with third-party IT service providers
• Good understanding of IT service management and operational processes
• Strong technical understanding of end-user computing and Microsoft 365
• Experience with Intune and/or Jamf
• Experience supporting Windows and Mac environments
• Good understanding of Entra ID / Azure AD, Exchange Online, and SharePoint Online
• Experience managing users, devices, and joiner/mover/leaver processes
• Experience supporting IT projects and technology rollouts
• Strong problem-solving and communication skills
• Ability to work closely with senior stakeholders and technical teams
• CrowdStrike experience is desirable
• Experience with meeting room / AV technology is desirable