Help Desk Support Technician

Provides support of technical issues involving low to medium complexity. Functions, 50% of time under general direction of more senior End User Support representatives., * Ensures all assigned tickets are updated and successfully resolved in a manner that meets or exceeds Service Level Objectives.

• Provides hands-on support of all end user IT services, including:
• Support of local and remote desktops, laptops and tablets in a mixed Microsoft and Apple environment
• Wireless and Remote connectivity, VPN clients
• Web conferencing
• VOIP phone services
• Printing and scanning
• Software installations and troubleshooting
• Smart phone and tablet setup and troubleshooting
• Desktop connectivity issues, and troubleshoot network issues
• Gather and record information for IT Audits and diligence procedures, Employees will be assigned to a regular work schedule, which may include hours before 8:00 am, after 5:00 pm, and Saturdays as determined by department needs and requirements.

• Strong verbal and written communication skills
• Critical thinker with problem-solver mentality
• Extremely detail-oriented with analytical skills
• Excellent time management and prioritization skills
• Good judgment, initiative, common sense, strong work ethic, dependable
• Must be customer service focused with a desire to exceed customer expectations at every opportunity
• Must be able to work independently with minimum oversight
• Proven ability to take ownership of and manage job responsibilities

• Strong team collaboration skills

• Ability to work in an extremely fast-paced environment where the technical challenges are diverse
• Scheduling and managing remote technicians
• Maintains proper and constant communication with clients and team
• Experience with Outlook 2013 client and Outlook 2010
• Experience with Microsoft Office products including Microsoft Office 365
• Working understanding of TCP/IP, DNS, and DHCP
• Experience with multimedia technology used to deliver presentations

Experience with server operating systems such as Windows Server, A+, and other hardware and software support certifications is preferred.

Requires associate’s degree in computer science, or equivalent work experience will be considered.