IT Support Technician

· Provide Tier 1/2 technical support for desktops, laptops, mobile devices, and legal software applications.

· Serve as the first point of contact for end users to provide technical assistance in person, over the phone, email, chat, or remote session (ie logmein).

· Triage, prioritize, and escalate support requests when needed based on information gathered from end users.

· Identify, diagnose and document recurring computer issues to find root cause.

· Troubleshoot hardware, software, and connectivity issues in a timely manner.

· Set up, configure, and maintain user accounts, email systems, and access permissions.

· Create users in Active Directory, Office 365, phone system portal, and the firm’s case management software.

· Perform installation, maintenance and repair of computer hardware and software.

· Support document management systems and other legal-specific tools.

· Maintain IT Documentation (create knowledgebase, review and update IT policies/procedures, and create step-by-step training material as needed.)

· Procurement of IT equipment

· Maintain and add IT equipment to Asset management system.

· Assist in onboarding and offboarding employees

· Collaborate with senior IT staff on escalated issues and ongoing projects.

Do you have experience in iOS?, We are seeking a motivated and detail-oriented Level 1/2 IT Technician to join our law firm’s technology team. This role is responsible for providing day-to-day technical support to attorneys and staff, ensuring reliable operation of hardware, software, and network systems critical to legal operations. This is an in office position., · 1-3 years of IT support experience (help desk or technical support).

· Level 1 and some level 2 support required.

· Knowledge and experience troubleshooting Windows OS and Microsoft’s core applications (Outlook, Word, Excel, Powerpoint, Teams) in a network environment.

· Basic knowledge of Active Directory, Office O365, and Teams

· Familiarity with legal software systems is a plus (Perfect Law AIM).

· Asset Explorer experience a plus.

· Windstream OfficeSuite UC experience a plus.

· Basic knowledge of IOS and Android.

· Provide effective and efficient customer service while assisting end users.

· Must be able to sit/and or stand for extended periods of time.

· Must be able to deal with challenging employees and/or situations.

· Must be able to lift 50 lbs.

· Sound judgment and decision-making skills.

· Solid analytical, technical, and problem-solving skills.

· Must be process and procedure oriented.

· Must be able to communicate technical information to end users in a non-technical manner.

· Strong written and oral communication skills.

· Excellent time management skills.

· Certifications such as CompTIA A+, Network+, or similar, a plus.

Pulled from the full job description

• Referral program
• Professional development assistance
• Tuition reimbursement
• Parental leave
• 401(k)
• Health insurance
• Retirement plan, This is full-time, in office position at our Sunrise location. The hours are 9am-5pm, with a 1hr paid lunch.

Pay: $55,000.00 - $60,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance