Information Technology Specialist

The following responsibilities identify the position’s primary functions and are not exhaustive. Emphasis may vary based on department needs., * Deliver Customer-Focused Technical Support: Provide timely, user-friendly assistance via phone, email, ticketing system, and in-person interactions, ensuring clear communication and exceptional customer service.

• Support instructional technology use: Assist users with educational and productivity tools, embedding quick training and clear explanations into everyday support.
• Collaborate to resolve problems: Serve as a liaison among users, IT staff, and vendors, referring complex issues to higher-level support when needed.
• Perform other duties as assigned., * Install and maintain technology: Set up and support computers, software, printers, scanners, monitors, docks, audiovisual equipment, and basic network components.
• Support instructional and assistive devices: Learn and troubleshoot iPads, Chromebooks, laptops, smartboards, AAC devices, and associated applications.
• Assist with equipment and software processes: Support purchasing, acquisition, placement, storage, maintenance, inventory, and distribution.
• Connect technical support with training: Provide hands-on setup assistance and user training for classroom and office technology, helping users operate their equipment and applications., * Document support services: Maintain accurate service logs, help desk records, and related reports to support consistent troubleshooting and customer service.
• Maintain asset information: Keep inventories of instructional and operational technology equipment and software accurate and current.
• Maintain user and training resources: Keep technical documentation, manuals, user guides, and training materials clear and current to support effective use of instructional and office technology.

• Technical knowledge: Understand computer systems, hardware, software, audiovisual equipment, and basic networking; learn and support instructional and assistive technologies.
• Problem-solving: Diagnose technical issues and install, configure, and maintain equipment and applications using appropriate troubleshooting tools.
• Customer service and communication: Communicate clearly, collaborate effectively with people from diverse backgrounds, and remain patient and professional when addressing technology needs.
• Training and user support: Explain technical information in understandable terms and provide practical training on instructional technology and office productivity tools.
• Data and documentation: Understand help desk tools, job-specific data controls, and documentation practices; maintain accurate records, reports, inventories, and user-support resources., * Three (3) years experience in information technology (IT) operations support or another IT related support area. Prefer one IT related certification.
• Substitution Allowed: Education in a job relevant field may be substituted for general experience.

Salary: Minimum starting salary for Unaffiliated Specialist is $45,000 (Depending on experience and education)

Benefits including:

• Low cost medical insurance

• No Premium Employee only (Single) Medical insurance

• Infertility Benefits
• $40 copay for outpatient mental health services

Low cost dental insurance

District funded HRA account

Life insurance and long-term disability

Optional health care flexible spending account (FSA)

Optional dependent care flexible spending account (FSA)

Extensive wellness services that includes 6 free confidential counseling sessions

Retirement benefits through PERA

Optional 403b with district match after 1 year

Paid time off

Holiday pay

Mental Health benefits

Ongoing professional development

More details can be found on our webpage: Contracts/Benefits - Intermediate District 287