Help Desk Analyst

• Provide technical support for end users (employees, contractors, and sometimes customers) as it relates to corporate IT solutions and equipment.
• Provide technical support primarily over the phone, remote access or email.
• Triage issues and solve or escalate them as needed to other team members.
• Solicit approvals for access requests.
• Create and maintain training materials and how-to documents as knowledge base articles in the ITSM.
• Maintain Help Desk coverage and ensure others are available in their absence.
• On call rotation for weekend support; currently once every 2-3 months.
• This is a hybrid position in Akron, OH. You must be able to work 8am-5pm in office three days a week.

• 2-3 years of Help Desk experience or other customer supporting responsibilities.
• BS/BA in IT, CS, or similar field.
• Knowledge of Microsoft applications (i.e. Office, email).
• Solid understanding of computer systems, mobile devices, and other end-user technologies.
• Ability to diagnose and resolve basic technical issues with limited to no assistance.
• Strong communication skills.
• Customer oriented.
• Ability to work in a fast-paced environment.

Physical Requirements/ Working Conditions:

• Seated 6-8 hours per day.
• Effectively utilize keyboard and phone/headset.

Integra Connect, LLC provides a comprehensive benefits plan

• Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire
• Paid Time Off
• 401k with employer match
• Paid Holidays and Floating Holiday

Equal Opportunity Employer