IT Support Specialist

The IT Support Specialist is responsible for providing technical support, systems maintenance, and end-user assistance across the organization. This role requires hands-on experience with iPads, Microsoft Office 365, network infrastructure (including Meraki firewalls and access points), SSL certificate management, and automation or scripting tools such as VBA or Tableau. The position also involves physical work, including running, installing network cable, and climbing ladders or accessing elevated work areas when necessary. The ideal candidate is detail-oriented, customer-focused, and capable of supporting a diverse technology environment., * Provide day-to-day technical support for end users, including troubleshooting hardware, software, and connectivity issues.

• Configure, manage, and support iPads and other mobile devices, including enrollment, security, and application deployment.
• Administer and maintain Microsoft Office 365 services, including Exchange, SharePoint, OneDrive, Teams, and user accounts.
• Monitor, configure, and troubleshoot Meraki firewalls, switches, and wireless access points.
• Manage SSL certificates, including installation, renewal, validation, and troubleshooting certificate-related issues.
• Install, terminate, label, and test network and low-voltage cabling.
• Climb ladders and access ceilings, walls, racks, and other elevated or confined spaces to install or repair IT and network equipment.
• Assist with IT infrastructure projects, including office moves, expansions, and hardware refreshes.
• Develop, maintain, or support automation and reporting solutions using VBA and/or Tableau.
• Assist with system updates, patching, backups, and disaster recovery processes.
• Maintain documentation for systems, configurations, cabling layouts, procedures, and troubleshooting guides.
• Work with vendors and service providers to resolve technical issues and coordinate upgrades or repairs.
• Support IT projects such as system implementations, upgrades, and security improvements.

· Follow IT security, safety, and organizational standards and best practices.

• Perform other IT-related duties as assigned.

Do you have experience in Wireless networking?, Do you have a Associate’s degree?, * Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

• Proven experience in an IT support or help desk role.
• Hands-on experience supporting iPads and mobile device management (MDM).
• Strong working knowledge of Microsoft Office 365 administration.
• Experience with Meraki networking equipment, including firewalls and wireless access points.
• Experience managing and maintaining SSL certificates.
• Working knowledge of VBA and/or Tableau for automation, data analysis, or reporting.
• Strong troubleshooting, problem-solving, and communication skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Preferred Qualifications

• Experience with ticketing systems and IT service management (ITSM) tools.
• Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
• Experience with IT ticketing or ITSM systems.
• Familiarity with cybersecurity best practices.
• Certifications such as CompTIA A+, Network+, Microsoft, or Cisco/Meraki certifications.

Work Environment & Physical Requirements

• Combination of office, warehouse, and on-site environments.
• Regularly required to climb ladders, work at heights, and access ceiling spaces.
• Ability to lift, carry, and install IT and networking equipment (typically up to 40 lbs).
• Manual dexterity to handle cabling, tools, and small hardware components.
• Occasional after-hours or on-call work may be required.

Pulled from the full job description

• Parental leave
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance