IT Techician - Onsite and Remote Support

Teleworking Permitted for this position with exception to customer/internal projects in EU - Employee can reside in any location in Dusseldorf, DE.

Definition of the position: Assist in the administration of all Windows platforms. This will focus primarily on Windows Server And Desktop operating systems and essential applications installed thereon. Assist in the administration of TCP/IP networks. Additionally, Enterprise System duties that fall outside of the Windows platform will be encountered on an occasional basis. Essential Functions and Responsibilities to the position:

Duties will typically range from least complex (Primary) to most complex (Secondary). Initially only Primary Duties will be covered, though as the employees skill sets develop, Secondary Duties will be included.

Primary Duties:

1) Windows Server OS

a. Windows Server 2012r2 to current

i. Standard / Enterprise/Datacenter

b. Installation

i. Stand-Alone

ii. Cluster

1. Microsoft Hyper-V Technology 2012r2 to current

2. Virtual Machine

iii. Built-in Software

iv. 3rd Party Software

1. Veeam Backup & Replication Version 8- current.

2. Veeam cloud connect

c. Maintenance

i. Updates

1. Microsoft

2. 3rd Party

ii. Configuration Changes

iii. Event Log Review / Error Correction

iv. Utilize Various MMC Plugins, v. Assign Folder Level and Share Level Securities Where Necessary

d. Manage Network Connections

i. TCP/IP Settings

2) Web

a. IIS

i. Implementing appropriate settings on new build-out

ii. Manually correcting provisioning errors

iii. Ensuring proper logging

iv. Manage SSL Certificates

c. FTP/SFTP

3) Domain Management / Active Directory

a. AD / Intranet User Creation/Deletion

i. Active Directory Users and Computer

ii. Intranet Company Info

iii. 100 Account E-mail Creation

iv. Exchange E-mail Creation

v. Assign User Level and Group Level Securities Where Necessary

b. DNS

i. AD DNS

ii. Linux DNS

1. Telnet

a. DOS

b. Putty

c. SSH

4) MS 365, EntraID, Azure

a. Management and Maintenance

b. Tenant Migrations

i. Exchange Email Hybrid/Migrations

ii. Security Hardening

iii. Veeam Backup for MS 365

iv. Template Creation/Desktop OS management

ii. Corrections / Re-runs of Failed Jobs

e. file/email restorations per user request

f. Multi-Site Backups

1. Approximately Once Every Four Months as Part of On-Call Rotation

5) Security Software management

a. ESET endpoint protection/server/ws/mobile

b. MDR/XDR

6) SIEM

a. Hardware Procurement

b. Build-out Where Necessary

c. Installation Into Environment

i. Power

ii. Network Connectivity

iii. KVM Connectivity

d. KVM Maintenance

7) Documentation

a. Standard Operating Procedures

i. Installing client on new machines

ii. Ensuring appropriate references are included on the monitoring server

c. IP Allocation

8) Remote Access

a. Remote Desktop Protocol (RDP/mstsc) 5.0 to current

b. Team Viewer, Remote assist, others

c. DRAC

9) On-call rotation with other Staff

a. Approximately one week per month on a known schedule

10) Interact with Vendors

a. Dell

i. Pre-purchase review

1. Driver/Firmware Updates from Website

2. Tech Support for Warranty Needs

i. Pre-purchase review

1. Determine parts list from website based upon needs/cost effectiveness

2. Prepare Purchase Request in company intranet

ii. Ensure proper inventory upon parts arrival

d. Other vendors as necessary Secondary Duties:

1) Exchange

a. Exchange 2013 to SE

b. Installation where necessary into existing structure

c. Maintenance of stores

i. Monitoring size of stores and individual mailboxes

ii. Utilizing ESEUtil when appropriate

d. Maintenance of Individual User Accounts

i. Active Directory Users and Computers (ADUC)

ii. Exchange System Manager/MMC

iii. Outlook Web Access (OWA)

iv. Outlook 2013 to current

e. Diagnose Mail Issues

3) Hardware

a. BIOS Level Maintenance

i. BIOS

ii. SATA/SAS RAID

iii. SCSI RAID (Adaptec/PERC 6 and up)

iv. Fibre Channel

b. RAID Creation/Maintenance

i. RAID 1, 5, 10, 50, 60 - Hot spare

c. SAN/NAS Maintenance

i. Dell, Equallogic, EMC, Synology, Buffalo, WD

ii. Ensure proper operation

iii. TFTP

4) Managed Services Monitoring

a. IP Monitor

5) Server/Workstation Maintenance

6) Windows Software Update Services 3.0 Tertiary Duties:

1) SQL

a. SQL Server 2016 to current - Light admin

i. Stand Alone

ii. SQL Server Enterprise Manager 2016 to current

b. SQL Server 2012 to current

i. Stand-Alone / Cluster

ii. SQL Server Management Studio 2016 to current

c. SQL Server Express 2014 to current

i. Stand-Alone

d. MSDE

e. Installation where necessary into existing structure

f. Maintenance of User Security on per database and per server levels

g. Maintenance of Localized SQL Backups

2) Knowledge of how to maintain ERP systems including Intuit Quickbooks Enterprise/Sage MAS 90/Sage 100/Microsoft Dynamics GP 8-10/Microsoft NAV, Microsoft Business Enterprise.

c. Performing system updates as appropriate Quaternary Duties:

1) Power Generation

a. Determine appropriate loading of UPS Head Units

b. Maintenance of Battery Units Supplying UPS Head Units

c. Monitor Loading of Power Distribution Panel

d. Generator

i. Maintenance

ii. Implement Supplemental Power as Needed

Do you have experience in Windows Remote Desktop?, Supervisory Responsibilities: This position has no supervisory responsibilities. This position will report directly to Managing Engineering Consultant, providing instruction and direction via email, intranet, and telephone. Qualifications required for the position: No minimum level of education is required. The most important requirement is a working knowledge related to the Windows environment, both at a desktop and server level. Must be self sufficient, high level of personal ownership of responsibilities and excellent follow through a must. The following are considered definite pluses: A working knowledge of IP networks and associated hardware; A minimum of a very basic understanding of other systems, particularly Linux requested but not required; Programming knowledge in both traditional and web forms, particularly CF and ASP; An understanding of SQL; An understanding of e-mail, both Windows-based and Linux-based.

Work Environment: This position is a part time to full time and/or contract position. (20 hours per week) position. Occasional lifting of heavy devices (in excess of 50lbs) will be required. Personal Characteristics: This position requires regular interaction with other staff via IM, email, phone and web. The individual occupying this position must be willing to accept multiple viewpoints and be willing to provide their own input. When meetings are held, input and ideas from all members of the department are presented and weighed to achieve the best outcome for the situation at hand. As such, the individual must be able to work in an environment where collaboration is of primary importance. AI experience is encouraged.