Desktop Support Technician

Overview: Insight Global is seeking a customer-focused Desktop Support Technician to support faculty, staff, and campus operations across 73 buildings. This role is heavily focused on end-user support, break-fix troubleshooting, device deployment, and Microsoft Intune administration. The ideal candidate will be comfortable providing white-glove customer service while also supporting backend endpoint management and modern device management initiatives.

This is not a hardware repair role. Instead, the technician will focus on troubleshooting, endpoint configuration, software/application support, printer deployments, and managing devices through Intune in a zero-touch environment.

Responsibilities * Provide desktop support and break-fix troubleshooting for faculty and staff * Troubleshoot operating system, software, printer, and connectivity issues * Manage and support endpoints through Microsoft Intune * Configure devices, printer deployments, and policies within the MDM environment * Assist with application deployments, including Adobe and Microsoft products * Support new faculty onboarding and workstation deployments * Utilize ServiceNow to manage and resolve tickets * Provide remote and onsite support across campus buildings * Assist Howard’s transition toward a modern, zero-touch device management environment * Deliver excellent customer service to professors, faculty, and university staff

Must-Haves * 2+ years of desktop support or technical support experience * 1-2+ years of Microsoft Intune experience * Experience supporting: * Windows Operating Systems * Microsoft 365 / Microsoft Suite * Printer installation and troubleshooting * Application deployment * Strong troubleshooting and break-fix capabilities * Bachelor’s degree in Computer Science, Information Systems, Computer Technology, Networking, or related field * Equivalent combination of education and experience will also be considered Excellent customer service and communication skills