IT Technician

This individual will play a key role in preparing and deploying approximately 100 workstations for a new Miramar office, including device imaging, software installations, workstation setup, and end-user support. The technician will also assist with hardware deployments, office technology projects, executive support, and general IT operations.

The ideal candidate is hands-on, adaptable, and comfortable working independently across multiple locations. Day-to-Day Deploy, configure, and troubleshoot desktops, laptops, monitors, docking stations, printers, and peripherals Perform workstation moves, additions, changes, and decommissions Image and deploy devices using SCCM/MECM and PXE boot processes Support Microsoft 365, AVD, MFA, and endpoint-related issues Provide onsite support for employees and executive leadership Support Teams Rooms and video conferencing technology Manage hardware inventory, asset tracking, and equipment lifecycle activities Troubleshoot basic networking and connectivity issues Document and resolve tickets within ServiceNow Travel between Doral, Miramar, and Fort Lauderdale locations as needed Skills and Requirements 2+ years of IT Technician, Desktop Support, or Field Support experience Experience with SCCM/MECM, PXE imaging, OS deployments, and software distribution Familiarity with Azure Virtual Desktop (AVD) or similar VDI environments Experience supporting MFA enrollments, user access, and endpoint troubleshooting Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi, cabling, patching) Experience with ServiceNow or similar ITSM platforms Teams Rooms, Logitech, Poly, Cisco Webex, or other conferencing platforms Active Directory and Azure Active Directory experience Software Center application deployment experience CompTIA A+, Network+, MD-102, MS-900, or similar certifications Bilingual English/Spanish We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.