IT Technician / Desktop Support Technician - Onsite

We are seeking an experienced IT Technician / Desktop Support Technician to support a high-volume workplace technology deployment across multiple South Florida office locations. This is a hands-on IT support and field technician role focused on laptop deployments, workstation setups, equipment moves, end-user support, and day-to-day IT operations., * Deploys, images, configures, and troubleshoots laptops, workstations, and other IT equipment, including large-scale deployments of 100+ devices.

• Provides hands-on desktop and end-user support, including white-glove technical support for executives, Directors, AVPs, and other employees.
• Performs SCCM/MECM, PXE boot, Windows imaging, software deployment, Microsoft 365, MFA, and basic hardware/network troubleshooting.
• Documents and manages incidents, requests, and equipment activities using ServiceNow or other ITSM platforms, while maintaining accurate deployment records.

• 2+ years of hands-on IT Technician or Field Support experience.
• Proficiency with Microsoft Endpoint Configuration Manager (SCCM/MECM), PXE boot, and OS imaging/deployment.
• Strong knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and familiarity with Azure Virtual Desktop (AVD) or similar VDI environments.
• Experience with MFA enrollment/troubleshooting and ServiceNow or comparable ITSM platforms.
• Basic networking knowledge, including TCP/IP, DNS, DHCP, Wi-Fi, and patching.
• Experience providing professional and discreet support to executive-level users.
• Strong communication, organizational, and problem-solving skills with the ability to work independently and adapt to changing priorities.

• Full mileage reimbursement provided.
• All travel expenses and lodging will be covered for required travel to the Santa Clarita, CA office.

Work Set Up/Schedule: Onsite at Fort Lauderdale, FL (Shifts may be 8:00 AM-5:00 PM, 8:30 AM-5:30 PM, or 9:00 AM-6:00 PM)