Help Desk Analyst

We are seeking a Help Desk Support Analyst to join a growing IT team supporting end users in a healthcare-related environment. This role is ideal for someone with a strong customer service mindset, solid phone presence, and previous help desk experience who enjoys helping users solve technical issues.

During the first six months, this position will work onsite Monday through Friday for training and onboarding. Following conversion to a permanent employee, the schedule may include evenings, nights, weekends, or other assigned shifts, with remote work opportunities available based on business needs.

Responsibilities

• Provide Tier 1 and Tier 2 technical support to end users via phone, email, and remote support tools
• Troubleshoot hardware, software, password, and account access issues
• Support Active Directory user account administration, including password resets and account maintenance
• Document incidents, service requests, and resolutions in the ticketing system
• Escalate complex issues to appropriate IT teams as needed
• Deliver exceptional customer service while supporting a diverse user community
• Follow established support processes, procedures, and service level expectations

• 2-3+ years of help desk, service desk, or technical support experience
• Experience supporting Windows environments and Microsoft applications
• Hands-on experience with Active Directory administration
• Strong verbal communication skills and professional phone presence
• Customer service focused with the ability to work effectively with non-technical users
• Ability to prioritize multiple support requests in a fast-paced environment
• Healthcare industry experience is a plus, * Dependable and professional team player
• Positive attitude and strong work ethic
• Excellent troubleshooting and problem-solving skills
• Comfortable working a flexible schedule after permanent hire, including potential nights and weekends Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.