Data Analyst

Reporting to the Performance Manager, you’ll provide critical analytical support that enables data-driven decision making, ensures contractual compliance, and helps deliver outstanding performance across KPI reporting, asset management, and operational delivery.

This is an excellent opportunity for a highly analytical professional who enjoys turning complex data into actionable insights, influencing stakeholders, and helping improve business performance.

What You’ll Be Doing

• Partner with Establishment Managers and operational teams across Scotland & Northern Ireland to achieve and exceed contractual KPIs.
• Collaborate with supply chain partners and key stakeholders to support performance improvement initiatives.
• Monitor and analyse operational performance, identifying trends, risks, and opportunities to improve maintenance delivery and contract compliance.
• Provide expert guidance and reporting support to ensure operational, estate, and asset compliance requirements are met.
• Build and maintain strong working relationships with internal teams, clients, and external partners.
• Support the continuous improvement of business processes, reporting frameworks, and performance management practices.
• Maintain and enhance estate and asset data, ensuring accuracy, integrity, and compliance with contract requirements.
• Support and lead, where appropriate, the development and enhancement of CAFM reporting solutions.
• Produce meaningful performance insights using data visualisation and reporting tools to support operational decision making.

Working Relationships

You’ll work closely with a wide range of stakeholders across the business, including:

• Operations Management
• Helpdesk and Technical Teams
• Asset Management
• Finance and Commercial Teams
• HR, IT and SHEQ Functions
• Supply Chain Partners

Success in this role requires the ability to build positive working relationships, communicate effectively at all levels, and foster a culture of collaboration and continuous improvement.

Essential Knowledge & Experience

• Experience working within a fast-paced, data-driven operational environment.
• Strong understanding of CAFM systems, FM reporting tools, and performance management.
• Experience within Facilities Management, Total Facilities Management (TFM), PFI contracts, or similar operational environments.

Technical Skills

• Advanced analytical and problem-solving skills.
• Strong experience using Excel to analyse large datasets and create meaningful insights.
• Ability to develop innovative reporting solutions that support operational performance and business objectives.
• Experience producing dashboards, KPI reports, and performance analysis for senior stakeholders.

Personal Qualities

• Excellent written and verbal communication skills.
• Strong stakeholder management and influencing abilities.
• Highly organised with exceptional attention to detail.
• Proactive, collaborative, and driven by continuous improvement.
• Able to translate complex data into clear recommendations and business actions.